Cristian Santana Jr
PATERSON,NJ
Summary
Dynamic leader with a proven track record at Valvoline Instant Oil Change, excelling in staff training and development, and customer relations. Enhanced team performance and customer loyalty through effective communication and problem-solving skills. Achieved significant improvements in service efficiency and safety compliance, demonstrating adaptability and a commitment to excellence.
Service management professional with track record of driving operational success and upholding high standards. Proven ability to lead teams, streamline processes, and improve service quality. Known for reliability and adaptability in dynamic environments, with strong skills in team collaboration and customer relationship management.
Overview
4
4
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
05.2021 - Current
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Trained new staff members on company policies and center expectations.
- Enhanced team performance by providing regular training and development opportunities.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Eastside High School
Paterson, NJ06-2019
Skills
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Computer skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Customer relations
- Professional and courteous
- Scheduling and coordinating
Accomplishments
First Year As A Service Center Manager, I led my team to a record breaking year hitting the most revenue in 1 day, as well as breaking the monthly record as well as hitting 1.5 million in a year for the first time ever at my location
Timeline
Service Center Manager
Valvoline Instant Oil Change
05.2021 - Current
High School Diploma -
Eastside High School
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