Mathew Tousley
Brooklyn
Summary
Dynamic Service Center Manager at Valvoline Instant Oil Change with a proven track record in enhancing customer satisfaction and team performance. Skilled in staff training and financial reporting, I foster a collaborative work environment while implementing efficient processes that reduced wait times significantly. Committed to safety and excellence in service delivery.
Overview
21
21
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
06.2011 - 03.2024
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Trained new staff members on company policies and center expectations.
- Implemented training systems for new employees on [Service].
- Enhanced team performance by providing regular training and development opportunities.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Collaborated with other departments to address cross-functional challenges and improve overall company efficiency.
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
- Reduced wait times for customers through streamlining scheduling and staff allocation.
Carpenter
Building System Unlimited
01.2003 - 03.2022
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
Education
No Degree - General Studies
Middlesex Community College
Middletown, CTSkills
- Safety trained
- Leadership trained
- Staff training and development
- Staff supervision
- Financial reporting
- Risk management
- Payroll
- Workforce management
- Service quality assurance
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Time management
Timeline
Service Center Manager
Valvoline Instant Oil Change
06.2011 - 03.2024
Carpenter
Building System Unlimited
01.2003 - 03.2022
No Degree - General Studies
Middlesex Community College
Similar Profiles
OWEN CARDELINOOWEN CARDELINO
Lube Technician at Valvoline Instant Oil ChangeLube Technician at Valvoline Instant Oil Change
Ryan StarkRyan Stark
Lube Technician at Valvoline Instant Oil ChangeLube Technician at Valvoline Instant Oil Change
Khang LeKhang Le
Automotive Lube Technician at Valvoline Instant Oil ChangeAutomotive Lube Technician at Valvoline Instant Oil Change
Ryan BoosRyan Boos
Assistant Manager at Valvoline Instant Oil ChangeAssistant Manager at Valvoline Instant Oil Change
Anvar PrimovAnvar Primov
Java Backend Engineer / Developer at Cambridge Unit SamarkandJava Backend Engineer / Developer at Cambridge Unit Samarkand