Cristian Tigre
Yonkers,NY
Summary
Dynamic bilingual professional with a proven track record at Tmobile Inc., enhancing customer satisfaction and boosting sales through expert service and product recommendations and upselling strategies. Excelled in fast-paced environments, leveraging strong interpersonal skills and retail transaction proficiency to exceed sales goals. Adept at fostering customer loyalty and achieving high accuracy in order processing.
Overview
8
8
years of professional experience
Work History
Retail Sales Rep
Tmobile Inc.
Yonkers, NY
03.2022 - Current
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
- Recommended merchandise to customers based on needs and preferences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Budtender
Smoke City
Yonkers, NY
08.2018 - 08.2020
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Line Cook
Zuppas Restaurant
Yonkers, NY
11.2016 - 09.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School Diploma -
Kenneth B Clark Academy
Dobbs Ferry, NY06.2013
Skills
- Store maintenance
- Upselling strategies
- Retail transactions processing
- Point of sale system
- FLUENT IN spanish and english
Timeline
Retail Sales Rep
Tmobile Inc.
03.2022 - Current
Budtender
Smoke City
08.2018 - 08.2020
Line Cook
Zuppas Restaurant
11.2016 - 09.2018
High School Diploma -
Kenneth B Clark Academy