Cristian Torres
Rockvale,TN
Summary
Hardworker, excelling in customer service and complaint resolution. Demonstrated ability to enhance customer loyalty through empathetic engagement and effective problem-solving. Skilled in sales techniques and fostering positive environments, significantly boosting team productivity and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Barista
Brass Horn Coffee Roasters
Murfreesboro, TN
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Manager
Macondo Coffee
Miami, FL
02.2022 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Arts -
Le Petit Chef
Venezuela07.2018
High School Diploma -
Antonio Jose De Sucre
Venezuela07.2016
Skills
- Customer Service
- Problem-solving abilities
- Complaint Handling
- Sales Techniques
Languages
English
Spanish
Timeline
Barista
Brass Horn Coffee Roasters
02.2024 - Current
Manager
Macondo Coffee
02.2022 - 12.2023
Associate of Arts -
Le Petit Chef
High School Diploma -
Antonio Jose De Sucre