Cristian Valencia
Lake Balboa,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Sr. Associate In Home Sales Expert
AT&T
05.2023 - Current
- Exceeded sales targets consistently for 11 months.
- Established long-term relationships with clients, leading to increased repeat business and customer loyalty.
- Became the Subject Matter Expert for Protection Advantage.
- Interim ISM for various Associate Directors.
- Trained and supported new team members, maintaining culture of collaboration.
- Provided guidance, motivation, and support to help the team achieve their goals.
- Implemented strategies to increase sales and improve overall performance.
- Mentored junior team members, sharing best practices to enhance their selling techniques and overall performance.
Manager
A&E Wireless
04.2007 - 05.2023
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Technician
Downtown Cellular
07.2004 - 04.2007
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Completed job reports and logs immediately following service calls.
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
- Tested systems, noting issues and completing preventive maintenance.
- Tracked and recorded parts and labor costs related to each service call.
Education
High School Diploma -
John C Fremont High School
Los Angeles, CA 07.2000 - 04.2004
Skills
Negotiation
Verbal and written communication
Motivational Coaching
Project Management
Sales and marketing
Team Building
Problem-solving abilities
Analytical and Critical Thinker
Languages
English And Spanish
Excellent
Timeline
Sr. Associate In Home Sales Expert
AT&T
05.2023 - Current
Manager
A&E Wireless
04.2007 - 05.2023
Technician
Downtown Cellular
07.2004 - 04.2007
High School Diploma -
John C Fremont High School
07.2000 - 04.2004
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