Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cristian Velazquez

Whittier,CA

Summary

Reliable and efficient food service worker, with five+ years of experience in food and cash handling. Followed with 10+ years in member services. Dedicated to completing job tasks efficiently to ensure a safe workplace, improve guest satisfaction while driving the company’s business results.

Overview

25
25
years of professional experience

Work History

Member Services Coordinator

SCAN Health Plan
Long Beach, CA
09.2017 - Current
  • Assisted with retaining membership by making outbound calls to members at risk of being disenrolled due to non-payment of plan premium.
  • Reviewed and researched any billing discrepancy to ensure account accuracy.
  • In addition to billing, I assisted our member services team by processing requests routed for additional department approval regarding PCP/Medical Group updates in a timely manner to ensure members receive the medical care they need.

Member Services Rep Sr

SCAN Health Plan
Long Beach, CA
07.2013 - 09.2017
  • Answered escalated calls in English or Spanish in a high inbound call center environment.
  • Aided our plan members, providers, and other member service advocates with benefit/plan information and ensured all of their concerns were addressed prior to the end of our call.
  • Assist with pharmacy and premium billing calls from members.
  • Completed any research and follow-up calls, if needed, in a timely manner.

Benefit Helpline

SCAN Health Plan
Long Beach, CA
08.2011 - 07.2013
  • High inbound call center environment.
  • Assisted specific plan members in selecting the correct health plan by comparing plan options and answering any questions or concerns they had.
  • Once a plan was selected, I assisted the member with a plan change over the phone, reading a contract verbatim, or sending out an enrollment application.
  • Directed escalated calls over to the appropriate representative or supervisor.

Customer Service Rep, Cashier & Customer Service

Living Spaces Furniture
Whittier, CA
11.2006 - 11.2008
  • Walked the sales floor and assisted customers with sales orders and scheduling delivery of furniture
  • Answered customer inquiries by problem solving and providing product information
  • In the cashier role: I would complete order transactions and collect payment from customers
  • Completed final confirmation of delivery address, delivery date and time
  • In the customer services role completed modifications to orders as well as completed verification of items stock and cancelled orders as requested for customers.

Cashier

C, C & F Catering Truck
Whittier, CA
08.1999 - 11.2006
  • Replenished food, beverages, condiments, and utensils while maintaining cleanliness of the service areas.
  • Protected the business and customers by following policies and procedures for food safety, sanitation, and quality.
  • Processed all sales transactions promptly to prevent long customer wait times during rush lunch/dinner times.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Performed other duties as assigned by management.

Education

American Career College
Anaheim, CA

Skills

  • Bilingual: English & Spanish
  • Exceptional multi-tasker
  • Ability to thrive in a fast-paced environment
  • Work well under pressure
  • Can work with minimal supervision or as part of a team
  • Patient
  • Dedicated
  • Positive attitude
  • Strong work ethic
  • Time management
  • Organizational skills
  • Active listening skills
  • Understanding of proper sanitation
  • Efficient completion of repetitive tasks
  • Quality maintenance
  • Capable of heavy lifting

References

References are available on request.

Timeline

Member Services Coordinator

SCAN Health Plan
09.2017 - Current

Member Services Rep Sr

SCAN Health Plan
07.2013 - 09.2017

Benefit Helpline

SCAN Health Plan
08.2011 - 07.2013

Customer Service Rep, Cashier & Customer Service

Living Spaces Furniture
11.2006 - 11.2008

Cashier

C, C & F Catering Truck
08.1999 - 11.2006

American Career College
Cristian Velazquez