Cristiana Golia
Miami
Summary
Results-driven retail leader with experience overseeing specialty sales departments including Style, Beauty, and Electronics at Target. Skilled in team leadership, sales strategy, merchandising execution, and delivering exceptional guest experiences. Proven ability to drive sales performance, develop high-performing teams, manage operations, and execute corporate initiatives in a fast-paced retail environment.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Specialty Sales Executive Team Leader
Target
Miami
06.2020 - Current
- Collaborated with team members to optimize sales floor organization and inventory.
- Demonstrated product features and benefits to enhance customer understanding.
- Coordinated with management on visual merchandising to attract customers effectively.
- Sourced new sales opportunities through inbound lead follow-up.
- Generated reports to summarize sales performance metrics and present findings to management team.
- Set and monitored sales targets for individual team members and the team as a whole.
- Managed inventory levels of display materials and ensured timely replenishment.
- Trained staff on visual merchandising standards and best practices for consistency.
- Conducted regular performance reviews to ensure team alignment with goals.
- Managed inventory levels to optimize product availability and reduce shortages.
- Trained new staff in the areas of customer service, product knowledge, and sales techniques.
Server
Chick-fil-A
Miami
10.2019 - 03.2020
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Accurately processed customer orders using point-of-sale systems.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Brand Representative
Hollister
Miami
07.2019 - 08.2019
- Engaged customers by promoting brand values and lifestyle.
- Maintained visual merchandising standards to enhance product presentation.
- Assisted in inventory management by tracking stock levels and organizing displays.
Education
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL 08.2019 - 05.2023
Skills
- Visual merchandising
- Sales reporting
- Team leadership
- Inventory management
- Performance evaluation
- Customer service
- Communication skills
- Team building
- Training development
- Time management
- Problem solving
- Managed budgets
- Operations
- Sales follow-up
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Quarterly Top Performance Leader
References
References available upon request.
Timeline
Specialty Sales Executive Team Leader
Target
06.2020 - Current
Server
Chick-fil-A
10.2019 - 03.2020
Associate of Arts - Criminal Justice
Miami Dade College
08.2019 - 05.2023
Brand Representative
Hollister
07.2019 - 08.2019