Katherine Mejia
Summary
Positive and strategic thinker with talent for motivating teams and driving results. Deep understanding of organizational dynamics and project management skills, adept at coordinating cross-functional teams and optimizing processes. Committed to fostering collaborative environment to achieve organizational goals and drive business success.
Overview
37
37
years of professional experience
Work History
Executive Team Leader -Specialty Sales
Target
04.2022 - Current
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
- Managed risk effectively through proactive identification of potential issues and implementation of mitigation strategies.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Fostered a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
- Delivered high-quality results by setting clear expectations, providing resources, and closely monitoring progress.
- Established performance metrics for continuous improvement initiatives across various departments within the organization.
- Increased employee retention rates through targeted talent acquisition strategies, competitive compensation packages, and comprehensive benefits offerings.
Visual Merchandiser/Presentation Team/Team Leader
Target Corporation
07.2013 - 03.2022
- Utilization of Style & Home Trends to create impactful visual moments
- Project Leader for multiple successful Product Launches and LTO's, Amplified Gifting and more
- Creation of Newsletters and Training Materials to inform and motivate team members in an inspiring way
- Multiple Leader of the Month awards as well as a VIBE Employee Recognition for being a positive role model
- RFID Prep and Inventory Utilization
- Worked with store managers to implement new displays, promotions and store layout changes.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Trainer/Instructional Designer
Always and Forever
07.1988 - 01.2008
- Developed Core Sales Customer Service Methods and Strategies
- Created Dynamic Training Curriculum
- Created New Product Training on a timely basis to support sales staff
Merchandise Manager
Liquid Price
03.1994 - 03.1995
- Responsible for the Consumer Electronics Catalog increasing sales activity by 400% in my first month
- Managed a team of 4 content developers for the Consumer Electronics Division
- Created informative and exciting content to help successfully drive and increase corporate sales
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Reviewed customer feedback to identify trends and improve product selection.
Corporate Sales/Product Trainer and Instructional Designer
The Good Guys
04.1989 - 03.1994
- Created In-Store and Corporate Training Materials including training manuals, videos, and in-store training programs
- #1 Ranking Employee in Video Sales out of 600+
- Corporate Customer Service Award Winner
- Conducted Sales and Product Trainer classes in both Northern and Southern California
Education
Business Administration -
San Francisco State
San Francisco, California11.1993
Associate of Arts -
City College of San Francisco
San Francisco, California06.1991
Skills
- Customer relationships
- Inventory management
- Visual merchandising
- Merchandise presentation
- Team motivation
- Goals and performance
- Operations management
- Team development
- Work Planning and Prioritization
- Staff management
- Coaching and mentoring
- Data-driven decision making
Accomplishments
- Achieved positive sales comps in all four of my departments and improved operational metrics from 30%-50% in all areas.
- Increased web sales by 400% in 2 months as the Merchandise Manager for Liquidprice.com.
- Top MVP in Electronics Sales out of 700 employees.
- Managed up to 6 Leaders simultaneously resulting in three promotions in the course of a year.
- Coordinated and planned several major transitions.
- Corporate Customer Service Award out of thousands of team members.
- Developed Training Curriculum in Sales, Service, Product Training and Management for over 70 stores across the West Coast.
- Record Breaker for Service Repair Programs
Honors And Awards
- Three time Target Team Leader of the quarter.
- Top Sales MVP Award out of over 600 team members.
- Corporate Annual Customer Service MVP
- Target Vibe Award
- VIP DESK Cool Calls Award
- National College Dean's List – Given to ½ of 1% of College Students
- Society of Distinguished American High School Students
- Who's Who Among American High School Students
Languages
English
Full Professional
Spanish
Limited Working
Japanese
Limited Working
Timeline
Executive Team Leader -Specialty Sales
Target
04.2022 - Current
Visual Merchandiser/Presentation Team/Team Leader
Target Corporation
07.2013 - 03.2022
Merchandise Manager
Liquid Price
03.1994 - 03.1995
Corporate Sales/Product Trainer and Instructional Designer
The Good Guys
04.1989 - 03.1994
Trainer/Instructional Designer
Always and Forever
07.1988 - 01.2008
Associate of Arts -
City College of San Francisco
Business Administration -
San Francisco State
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