Cristina Abruzzese
Livermore,CA
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at solving problems analytically. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors and a deep understanding of customer desires. Known for providing customized solutions that not only meet but exceed expectations, fostering long-term loyalty.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Ms. Carita
02.2023 - Current
- Providing reactive support in a quick, accurate and comprehensive way
- Processing customer orders by Email or phone in an efficient and timely manner
- Resolving issues and customer complaints
- Providing as much help and support to the customers as possible and effectively managing their expectations
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
Family Manager
Stay At Home
12.2014 - 02.2023
- Household management and organization (i.e
- Cleaning, meal planning, budgeting), as well as overseeing kids and their daily schedules and activities
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Taught children basic life skills, manners and personal hygiene.
- Transported children to and from school, medical appointments, and extra-curricular activities.
Marketing Manager
Farmers Insurance
09.2011 - 12.2014
- Contacted businesses and private individuals by telephone in order to secure appointments for agent agency producers and to obtain basic prospect information such as name, address, and payment method, as well as current insurance and risk information
- Marketed insurance to various local businesses, participated in events, and serviced clients in the office
- Opened, maintained and closed insurance accounts policies
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Devised content strategy to effectively engage target audiences.
Certified Personal Banker
Wells Fargo
01.2004 - 12.2010
- Aided customers in opening, managing and optimizing their bank accounts and other products
- Pursued leads and potential customers to expand services and products offered
- Provided advisory services for clients regarding available financial services
- Referred clients to financial specialists in the event of specialized needs
- Resolved issues regarding customer accounts
- Performed other administrative duties (such as data entry into in-house software)
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Education
Some College (No Degree) - Banking And Finance
Phoenix High School
Livermore, CASkills
- Complaint resolution
- Scheduling
- Account updating
- Follow-up skills
- Filing
- Problem-solving
- Banking operations support
- Microsoft office expertise
- Multitasking and organization
- Data entry
- Email management
- Account management
- Retail sales customer service
- Task prioritization
- Verbal and written communication
Timeline
Customer Service Representative
Ms. Carita
02.2023 - Current
Family Manager
Stay At Home
12.2014 - 02.2023
Marketing Manager
Farmers Insurance
09.2011 - 12.2014
Certified Personal Banker
Wells Fargo
01.2004 - 12.2010
Some College (No Degree) - Banking And Finance
Phoenix High School
Certification
- Personal Banking Certification (PBC) - American Bankers Association.
- Certified Bank Teller (CBT) - Institute of Certified Bankers.
- CNP - Certified Notary Public
Accomplishments
- Achieved an all exclusive trip to Disney World by effectively maintaining my sales goals.
- Achieved the top 10% of bankers sales.
Work Preference
Work Type
Full TimePart TimeImportant To Me
Work-life balanceWork from home optionPaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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