Cristina Alfonso
Las Vegas,NV
Summary
Dynamic healthcare professional with proven expertise excelling in effective communication and accurate data entry. Recognized for enhancing client satisfaction and streamlining operations through exceptional organization and time management skills. Committed to fostering a welcoming environment while maintaining strict confidentiality and compliance with regulations.
Overview
22
22
years of professional experience
Work History
Receptionist
Harmon Hospital and Skilled Nursing Facility
2170 E Harmon Ave Las Vegas, NV 89122
03.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Health Unit Coordinator
Harmon Hospital and Skilled Nursing Facility
2170 E Harmon Ave. Las Vegas, NV 89122
09.2011 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Enhanced team communication with efficient coordination of patient care activities, resulting in smoother operation and patient satisfaction.
- Facilitated supportive environment for patients and visitors, addressing inquiries and directing them to appropriate departments.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Personal Care Assistant
St. Mary's Group Home
2208 Santa Rita Dr Las Vegas NV, 89104
09.2008 - 01.2010
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
Medical Assistant
Fremont Medical Center
98 E Lake Mead Pkwy #305 Henderson, NV8905
09.2003 - 08.2005
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Medical Assistant
Concorde Career Institute
Garden Grove, CANursing
Cypress College
Cypress, CAHigh School Diploma -
Sacred Heart Academy
Skills
- Effective Organization Skills
- Effective Time Management
- Effective Communication Skills
- Accurate Data Entry
Languages
English
Full Professional
Timeline
Receptionist
Harmon Hospital and Skilled Nursing Facility
03.2020 - Current
Health Unit Coordinator
Harmon Hospital and Skilled Nursing Facility
09.2011 - Current
Personal Care Assistant
St. Mary's Group Home
09.2008 - 01.2010
Medical Assistant
Fremont Medical Center
09.2003 - 08.2005
Medical Assistant
Concorde Career Institute
Nursing
Cypress College
High School Diploma -
Sacred Heart Academy