CRISTINA CASTILLO

• Provide culturally and linguistically appropriate post-placement services and comprehensive case management for UC;

• Complete individualized needs assessments with UC and sponsor and develop case plans with particular attention to culture, language, and special circumstances;

• Carry a minimum caseload of 25, but not to exceed 40 cases;

• Maintain a high standard of record-keeping according to policies and procedures.

• Provide information, education, referrals, outreach, advocacy, and support to ensure that each child receives the services they require;

• Assess the safety and appropriateness of the placement on an ongoing basis using child welfare principles and social work best practices through phone/video calls, interviews, and home visits;

• Build a network of local pro bono legal resources and service providers to facilitate access for UC and sponsors and track individual progress;

• Coordinate and maintain communication with key stakeholders;

• Participate in regular training and communication sessions with supervisor and headquarters staff; and

• Other duties as assigned by supervisor.

• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
• Conducted home visits to assess the safety of living environments for clients.
• Developed individualized care plans with input from clients and their families.
• Maintained accurate case records and documentation according to agency guidelines.
• Compiled reports on cases and submitted them to supervisors as required.
• Counseled clients on available resources within the community that could help meet their needs.
• Monitored client progress through regular follow-up contacts.
• Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
• Maintained up-to-date case records with case activity status.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Participated in regular team meetings and in-house training sessions to boost group effectiveness.
• Established and maintained relationships to meet community needs and avoid service duplication.

All the above plus:

• Advised staff members on effective strategies for working with challenging client behaviors.
• Participated in professional development activities related to case management best practices.
• Assisted individuals with eligibility for available benefits.
• Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
• Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
• Consulted with staff on resolution of complex service issues.
• Spoke to community groups to explain and interpret purposes, programs and policies.
• Assessed and identified service delivery challenges and opportunities within local area.
• Recruited, interviewed and hired volunteers and staff.
• Provided hands-on and proactive leadership to community services staff.
• Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.

• Provided product information and answered customer questions.
• Demonstrated knowledge of store products and services.
• Assisted customers with finding the right product for their needs.
• Stocked shelves with merchandise according to company standards.
• Organized displays to attract customers and promote sales.

• Assisted customers with finding the right product for their needs.

• Adjudicate cases concerning criminal law and violence against women.

• Met with clients and other legal professionals to discuss case details
• Monitored legal volumes to verify that the law library was up-to-date
• Conducted client interviews and all client intake services
• Interpreted and relayed legal information in a clear format for clients
• Managed communication with courts regarding status of petitions and granted orders.

• Drafted legal complaints, summons and interrogatories
• Composed and typed routine letters of correspondence
• Acted as the point of contact for all incoming co-counsel requests
• Researched, drafted, edited and revised legal opinion publications
• Issued subpoenas for all necessary records in preparation for trials
• Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes.