Cristina Castillo-Granados
Falls Church,VA
Summary
Diligent Desired Position with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
4
4
years of professional experience
Work History
Receptionist
Integrated Neurology Services
Falls Church, VA
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Sales Associate
Red Wing Shoes
Falls Church, VA
02.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Medical Assistant
Forefront Dermatology
Falls Church, VA
07.2023 - 11.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Premier OBGYN
08.2022 - 02.2023
- Comfortable working in a fast paced work environment, successful in managing time, prioritizing tasks. Ability to quickly and effectively solve problems. Build relationship with patients in a helpful manner.
- Organized 3000+ confidential patient medical files
- Operative & Post-operative Care
- Translated for Spanish speaking patients
- Keep equipment clean
- Managed phone calls and set appointments for patients
- Collaborated with Doctor to ensure correct services was available for patients
Manager/Cashier
New Moon Restaurant Inc
Falls Church
08.2021 - 09.2022
- Comfortable working in a high paced work environment. Always looked to deliver excellent food quality. Engaged with restaurant workers and customers constantly. Handled food ordering and stocking, developed relationships with Vendors.
- Excellent Customer Service
- Overseas day-to-day operation
- High work productivity
- Team work
- Supervisor over workers and consumables
- Inventory control
Education
undefined
Northern Virginia Community College
05.2025
High School Diploma - undefined
George C Marshall High School
06.2021
Skills
- Native Spanish speaker
- Active Listening
- Customer Service
- Multitasking
- Problem-Solving
- Time Management
- Organizational
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Integrated Neurology Services
01.2025 - Current
Sales Associate
Red Wing Shoes
02.2024 - 01.2025
Medical Assistant
Forefront Dermatology
07.2023 - 11.2023
Medical Assistant
Premier OBGYN
08.2022 - 02.2023
Manager/Cashier
New Moon Restaurant Inc
08.2021 - 09.2022
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Northern Virginia Community College
High School Diploma - undefined
George C Marshall High School