Fernanda Gutierrez Lopez
Charlotte
Summary
Proven track record in enhancing guest experiences through effective reservation management and outstanding customer service, contributing to operational excellence in hospitality settings. Bilingual in Spanish, proficient in Microsoft Office Suite, and adept at managing guest expectations while ensuring smooth operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess/Receptionist
1957 Hospitality Group
Charlotte, NC
11.2023 - Current
- The initial point of contact for guests at the front.
- Received/returned phone calls, voicemails, and urgent messages.
- Accurately recorded customer information into reservation system.
- Managed guest expectations by relaying information regarding hours, wait times, and reservation specifications.
Hostess
Snooze
Charlotte, NC
06.2022 - 09.2023
- Welcomed each guest in, and checked them in through our guest portal.
- Assisted management with requests.
- Responded appropriately to the guest's demands while communicating them to the remainder of the staff.
Hostess
Breadman's
Chapel Hill
02.2021 - 12.2021
- Handled payment processing.
- Made guests feel welcome as they came through the door.
- Monitored the dining area and escorted customers to assigned seating.
- Responded to guest inquiries in a timely, friendly, and efficient manner.
Education
Associate of Arts - Accounting And Finance
Central Piedmont Community College
Charlotte, NC05-2026
Chapel Hill High School
Chapel Hill, NC06.2021
Skills
- Native Spanish speaker
- Microsoft Excel, Word, and PowerPoint
- Customer service
- Reservation coordination
- Teamwork
Certification
- Office Pro Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Hostess/Receptionist
1957 Hospitality Group
11.2023 - Current
Hostess
Snooze
06.2022 - 09.2023
Hostess
Breadman's
02.2021 - 12.2021
Associate of Arts - Accounting And Finance
Central Piedmont Community College
Chapel Hill High School