Cristina Ceniceros

Center Manager

CSL Plasma

05.1996 - 12.2024

Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
Checked facility, employee work and service levels to maintain compliance with company and industry standards.
Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
Managed work and performance of more than 50 employees.
Initiated new marketing campaigns that effectively raised brand awareness, attracting more customers to the center.
Increased community engagement with center by organizing and promoting local events that resonated with community interests.
Drove innovation in service offerings, researching and implementing cutting-edge practices that set center apart from competitors.
Developed and implemented marketing strategies to attract new clients and retain existing ones.
Improved team morale and cohesiveness by initiating regular team-building activities.
Implemented rigorous health and safety protocols, significantly reducing incidents within center premises.
Cultivated supportive and inclusive environment, enabling staff to thrive and deliver exceptional service to clients.
Facilitated community partnerships, leveraging local networks to enhance center's impact and visibility.
Managed center finances with precision, ensuring sustainability through meticulous budgeting and cost control measures.
Streamlined center operations, achieving higher efficiency by redesigning workflow processes.
Optimized resource allocation to meet fluctuating demands, ensuring smooth center operations without overstretching budget.
Reported issues to higher management with great detail.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

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