Emanuel Mateo

• Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
• Processed specimens for laboratory testing, adhering to strict quality control protocols.
• Maintained accurate records of donations and patient information in compliance with regulatory standards.
• Trained new staff on phlebotomy procedures and best practices to enhance team performance.
• Implemented process improvements that reduced waiting times for patients during donation procedures.
• Collaborated with healthcare professionals to coordinate donor schedules and manage workflow efficiently.
• Conducted pre-donation health screenings to assess donor eligibility and ensure safety standards were met.
• Monitored inventory of supplies, ensuring availability of necessary materials for daily operations.

• Ensured safety and security in the venue where it is inevitable to have occasional troubles and related accidents
• Maintained adherence to the laws and legal procedures in order to maintain the reputation of the establishment
• Assisted management in creating a friendly, engaging, safe environment for guests and Team Members
• Dealt with Customers/Guests and ensured orderliness inside the establishment by using good interpersonal skills and a sense of sensitivity
• Enforced Location rules often with early warnings
• Worked the door and talk to people
• Checked AND verified all Guests/Customers ID for legal age entrance in location
• Ensured that every person who will enter the establishment will not cause any related harm or damages while monitoring every Guest/Customer coming inside the Location.

Daytime Manager

08/2022 - 04/2024

Las Vegas Bistro – Las Vegas

Venue Operations: Managed all aspects of daily operations for a high-volume nightlife and entertainment venue,

ensuring smooth execution of front- and back-of-house functions.

Team leadership: Led and supervised a diverse team of 25+ staff, including servers, bartenders, entertainers, hosts, and

security personnel, fostering a high-performance and customer-focused culture.

Guest Experience/VIP Service: Oversaw guest services, ensuring a premium hospitality experience for all patrons,

including VIPs and special event guests

• Responsible for the accurate receiving, moving, storing and shipping of product to meet company standards of safety, security and productivity.
• Accurately selected products according to the customer’s order specifications.
• Loaded and unloaded product onto or from delivery vehicles, pallets, etc.
• Pulled and prepared product for shipment, ensuring that the exact number and type of product is loaded and shipped.
• Performed picking/packing duties in an efficient manner that meets customer service standards.
• Determined the appropriate destination of product by scanning packages, reading labels and charts, verifying numbers and sorting packages accordingly.
• Became knowledgeable of the responsibilities, procedures and duties of other areas of the warehouse if necessary.

• Provided a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
• Greeted members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in
• Promptly addressed maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) while frequently performing a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns
• Resolved member concerns and escalate to a Manager as needed.