Mario A Ballinas
Azusa,CA
Summary
Results-driven Assistant Manager with over 8 years of experience in retail and customer service. Known for decision-making and multitasking abilities, enhancing team productivity through effective training and quality control measures. Committed to improving customer engagement and operational efficiency.
Overview
2
2
Languages
Work History
Assistant Manager
Domino's Pizza
Azusa, CA
2018 - 2026
- Assisted in training new team members on operational procedures and customer service standards.
- Streamlined inventory management processes to reduce waste and improve stock accuracy.
- Coordinated staff schedules to ensure optimal coverage during peak hours and special events.
- Implemented quality control measures that enhanced product consistency and customer satisfaction.
- Monitored sales performance and provided feedback to improve team productivity and efficiency.
- Developed promotional campaigns to increase customer engagement and drive sales growth.
- Responded to customer inquiries, resolving issues promptly to maintain high satisfaction levels.
Delivery Driver
Dominos's Pizza
Moorpark, CA
2015 - 2017
- Managed multiple deliveries within tight timeframes, ensuring customer satisfaction.
- Delivered pizzas efficiently while adhering to safety and quality standards.
- Communicated effectively with customers regarding order status and delivery times.
- Maintained vehicle cleanliness and conducted pre-trip inspections regularly.
Customer Service Representative
Domino's Pizza
Camarillo, CA
2011 - 2015
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Handled customer inquiries and complaints with professionalism, fostering positive relationships.
- Processed orders accurately using point-of-sale system, ensuring timely delivery of products.
- Assisted in training new team members on operational procedures and company policies.
Education
High School Diploma -
Lancaster High School
Lancaster, CA05-2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Staff training and development
- Staff supervisionnnnnnn
- Team building
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communicationnnnnnn
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Domino's Pizza
2018 - 2026
Delivery Driver
Dominos's Pizza
2015 - 2017
Customer Service Representative
Domino's Pizza
2011 - 2015
High School Diploma -
Lancaster High School