Cristina Del Real
North Riverside,IL
Summary
Dynamic and dependable professional with a proven track record, excelling in customer service and problem-solving. Demonstrates a friendly, positive attitude and exceptional teamwork abilities. Skilled in critical thinking and computer usage, adept at maintaining composure under pressure. Achieved significant improvements in customer satisfaction, underscoring a commitment to excellence and effective communication.
Overview
16
16
years of professional experience
Work History
Sales Account Manager
AT&T Mobility
04.2018 - Current
- Demonstrated self-motivation in all tasks.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Exhibited strong capability to quickly learn and adjust in new environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained a high level of accuracy and consistency in work.
- Consistently achieved significant customer retention rates due to excellent service.
- Consistently reached set KPI targets across organizational levels through effective collaboration.
Manager
A-Z Wireless
02.2009 - 03.2017
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed, and hired new employees.
Education
High School Diploma -
J Sterling Morton East High School
Cicero, IL06.2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Dependable and responsible
Languages
Spanish
Native or Bilingual
Timeline
Sales Account Manager
AT&T Mobility
04.2018 - Current
Manager
A-Z Wireless
02.2009 - 03.2017
High School Diploma -
J Sterling Morton East High School
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