CRISTINA DIAZ
Indian Rocks Beach Animal Hospital
Belleair,FL
1
Certification
10
years of professional experience
Veterinary and client-relations professional with 3+ years of hands-on veterinary healthcare experience and additional experience in sales, business development, insurance, CRM systems, and high-volume customer service. Skilled in building trusted relationships, coordinating care, tracking opportunities, resolving concerns, and supporting efficient practice operations. Brings a practical understanding of veterinary teams and a relationship-driven approach to referral growth.
Capable Veterinary relations manager passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Veterinary and like wise establishments.
Work History
1 Year 7 Months
02.2025 - Current
1 Year 7 Months
Bartender / Server
Schooners Pub | Largo, FL
02.2025 - Current
- Built lasting customer relationships, professionally resolved concerns, and managed competing priorities in high-volume service.
- Assisted with inventory management, performed opening and closing operations, handled telephone requests, and ensured accurate cash and financial transactions.
3 Years 11 Months
10.2022 - Current
3 Years 11 Months
Vet Tech / Office Assistant
Indian Rocks Beach Animal Hospital | Largo, FL
10.2022 - Current
- Supported patient care, prepared for surgeries, streamlined clinical workflows, and maintained accurate electronic medical records documentation.
- Coordinated appointments and communicated with pet owners and veterinary professionals to ensure smooth care and efficient daily operations.
- Built trust with clients, addressed requests and concerns, and collaborated with hospital team in fast-paced environment.
3 Months
04.2024 - 07.2024
3 Months
Project Coordinator / Sales Associate
Bench Craft Company | Clearwater, FL
04.2024 - 07.2024
- Organized and tracked sales leads in Excel, maintaining accurate client records to support business development.
- Conducted sales and service calls, strengthening customer relationships and coordinating solutions to address concerns with management.
- Coordinated project timelines, ensuring alignment with client expectations and team capabilities.
- Developed and maintained project documentation, enhancing communication across departments.
- Facilitated stakeholder meetings, gathering insights to inform project direction and decisions.
3 Months
01.2024 - 04.2024
3 Months
Health Insurance Agent
US Health Group | St. Petersburg, FL
01.2024 - 04.2024
- Advised clients on health-plan options and sold coverage tailored to individual needs, simplifying complex information for better understanding.
- Managed client and sales activity in CRM systems, fostering trust and ensuring accountability in a goal-oriented environment.
- Educated clients on health insurance options, ensuring informed decision-making and optimal coverage selection.
- Developed tailored insurance plans based on individual client needs, enhancing customer satisfaction and retention.
- Guided clients through the claims process, providing support to resolve issues and expedite approvals.
4 Years
09.2019 - 09.2023
4 Years
Bartender / Server / Manager
Salt Public House | Indian Rocks Beach, FL
09.2019 - 09.2023
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Cultivated repeat business through personalized service while addressing customer needs, managing inventory, and coordinating operational demands.
- Managed bar inventory, maintaining stock levels and minimizing waste.
- Trained new staff on menu offerings and service procedures to enhance team performance.
1 Year 1 Month
01.2017 - 02.2018
1 Year 1 Month
Teller
Wells Fargo Bank | Belleair, FL
01.2017 - 02.2018
- Provided accurate, confidential service for cash, foreign currency, safe-deposit, and vault transactions, ensuring customer trust and satisfaction.
- Processed transactions accurately and efficiently to enhance customer satisfaction.
- Managed cash drawer, ensuring balanced accounts and adherence to bank policies.
- Assisted customers with account inquiries, providing tailored solutions to meet needs.
Education
Associate of Arts - Communications Focus
St. Petersburg College | St. Petersburg
Florida 2-15 Health & Life Insurance License
Skills
Customer Service Training
Guest Relations
Restaurant Operations
Point of Sale Management
Inventory Management
Excel
Sales Strategy
Customer Relationship Management
Certification
Florida 2-15 Health & Life Insurance License, FL
Personal Information
Title: Veterinary Relations / Business Development / Client Partnerships
Timeline
Bartender / Server
Schooners Pub
02.2025 - CurrentRead more
Project Coordinator / Sales Associate
Bench Craft Company
04.2024 - 07.2024Read more
Health Insurance Agent
US Health Group
01.2024 - 04.2024Read more
Vet Tech / Office Assistant
Indian Rocks Beach Animal Hospital
10.2022 - CurrentRead more
Bartender / Server / Manager
Salt Public House
09.2019 - 09.2023Read more
Teller
Wells Fargo Bank
01.2017 - 02.2018Read more
St. Petersburg College - Associate of Arts, Communications Focus
Read more