Cristina Enriquez
Bronx
Summary
Bilingual Customer Service Representative adept at facilitating communication between clients and service providers. Known for effectively resolving complaints and maintaining confidentiality while providing empathetic support. Proven ability to enhance customer satisfaction and operational efficiency in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Spanish Interpreter
Cyracom
01.2019 - Current
- Facilitated clear communication between Spanish-speaking clients and healthcare providers.
- Trained new interpreters on protocols and best practices to enhance service quality.
- Ensured confidentiality of sensitive information during interpreting sessions to protect client privacy.
Customer Service Associate
Dollar Tree
10.2019 - 12.2019
- Resolved customer complaints with tailored solutions, enhancing customer satisfaction.
- Processed cash transactions and payments accurately to ensure smooth customer experiences.
- Organized merchandise displays and maintained store cleanliness to create inviting shopping environment.
- Monitored stock levels and restocked shelves.
- Organized and maintained a tidy work area to ensure efficiency.
Sales Agent
Vivid Seats
10.2017 - 05.2019
- Processed ticket sales transactions via online platforms and phone support, ensuring customer satisfaction.
- Cultivated strong client relationships, fostering increased customer loyalty.
- Interacted positively with customers, delivering professional and courteous support for sales and service inquiries.
- Resolved customer complaints promptly and effectively.
Seasonal Receptionist
Liberty Tax Service
01.2015 - 02.2017
- Welcomed clients and visitors to create a positive first impression at the service office.
- Coordinated appointments for clients seeking tax preparation services to ensure efficient workflow.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a clean and organized reception area for a welcoming environment.
- Delivered administrative support by typing letters, filing documents, and managing document scanning and copying.
Patient Care Representative
Nearshore
04.2012 - 01.2015
- Verified insurance coverage and explained benefits to patients, enhancing their understanding of available services.
- Coordinated appointments with healthcare providers to ensure efficient patient access to care.
- Maintained patient information securely, ensuring compliance with privacy regulations to protect sensitive data.
Education
Pharmacy Technician - Courses
Uscareerinstitue
Skills
- Language interpretation
- Interpretation services
- Medical terminology
- Appointment scheduling
- Scheduling
- Microsoft office expertise
- Analytical thinking
- Problem solving
- Customer service
Timeline
Customer Service Associate
Dollar Tree
10.2019 - 12.2019
Spanish Interpreter
Cyracom
01.2019 - Current
Sales Agent
Vivid Seats
10.2017 - 05.2019
Seasonal Receptionist
Liberty Tax Service
01.2015 - 02.2017
Patient Care Representative
Nearshore
04.2012 - 01.2015
Pharmacy Technician - Courses
Uscareerinstitue