Elena Diaz Dos Santos
Hampton
Summary
Bilingual Professional experienced in transcription accuracy and client advocacy. Enhanced team collaboration and streamlined operations through effective communication and problem-solving. Fostered strong stakeholder relationships and ensured compliance while delivering high-quality services.
Overview
14
14
years of professional experience
Work History
Freelance Spanish Interpreter
Rush Translations & Immigrant Services
Norfolk
03.2026 - Current
- Executed simultaneous interpretation during bilingual conferences and meetings, facilitating seamless dialogue.
- Provided Spanish-English interpretation services for medical appointments, court hearings, and other legal proceedings.
- Delivered thorough and accurate interpretation services for individuals with limited English proficiency, enhancing access to essential services.
- Advocated for clients requiring language assistance, ensuring effective communication and understanding.
- Maintained confidentiality of data during interpreting sessions due to the sensitive nature of discussions and information.
- Provided real-time Spanish interpretation for USCIS appointment.
Bilingual Transcriptionist/Liaison (Polyglot)
Liberty Source PBC
Hampton
12.2023 - 04.2025
- Facilitated precise bilingual transcriptions, boosting client satisfaction and repeat business.
- Bridged communication gaps with multilingual skills, improving collaboration and understanding.
- Resolved linguistic challenges to foster seamless interactions and improve service quality.
- Maintained rigorous quality checks on transcriptions, ensuring clarity and precision that minimized errors and elevated service standards.
- Implemented quality assurance framework for transcriptions, leading to increased accuracy and strengthened client trust.
- Transcribed 911 audio files with precision and attention to detail.
- Delivered accurate work under tight deadlines, contributing to enhanced team efficiency.
- Utilized transcription software Carbyne to enhance workflow efficiency.
- Maintained up-to-date knowledge of transcription guidelines and best practices.
- Monitored audio quality and requested clarifications or repeats.
- Researched unfamiliar terms and jargon to ensure accurate representation in transcriptions.
- Streamlined operations through workshops, strengthening interdepartmental relationships.
- Implemented feedback from supervisors to continually improve transcription accuracy and efficiency.
Bilingual Administrative Assistant / LATAN Liaison
Ryson International
Yorktown
05.2018 - 11.2023
- Facilitated communication among diverse teams and stakeholders across Latin America, providing translation and interpretation services in Spanish, English, and Portuguese to enhance collaboration.
- Coordinated production, engineering, and logistics teams to ensure accurate export documentation and improve communication with customs and brokers.
- Supported sales, accounting, and purchasing departments by managing data entry, IT support, and administrative tasks to streamline operations.
Custodian Supervisor- Bilingual Interpreter
Wyndham Kingsgate Resort
Williamsburg
05.2012 - 10.2017
- Led custodian team, improving cleanliness and performance through effective communication.
- Developed bilingual protocols, strengthening team collaboration and performance.
- Implemented quality control, achieving substantial improvements in guest satisfaction scores.
- Conducted audits to identify improvements, leading to significant operational gains.
- Optimized schedules and inventory, improving operations and reducing supply costs.
- Analyzed departmental workflows to identify inefficiencies, implementing solutions that led to noticeable improvements in operational speed.
- Managed customer relations by addressing inquiries and complaints, processing invoices, and collecting payments, ensuring high service standards.
- Streamlined export documentation processes, reducing delays and ensuring compliance, which strengthened relationships with customs and brokers.
Education
General Interpretation Training - Applied Linguistics
Alpha Systems
Hampton, VA11-2025
Business Analysis Professional Effectiveness Competencies -
Skillsoft
03-2024
The Fundamentals of ChatGPT: AI Language Model -
Alison
03-2024
Business Administrative Support -
Alison
01-2024
High School Diploma - General Education
Instituto Número 7 Gijón
Gijón, Asturias, Spain07-2003
Skills
- Translation services
- Language interpretation
- Simultaneous interpreting
- Simultaneous translation
- Document interpretation
- Efficient scheduling
- Multilingual proficiency
- Remote collaboration
- Client relationship
- Digital communication
- Effective communication skills
- Scheduling appointments
- Efficient scheduling
- Cultural sensitivity
- Process improvement
- Simultaneous interpreting
Timeline
Freelance Spanish Interpreter
Rush Translations & Immigrant Services
03.2026 - Current
Bilingual Transcriptionist/Liaison (Polyglot)
Liberty Source PBC
12.2023 - 04.2025
Bilingual Administrative Assistant / LATAN Liaison
Ryson International
05.2018 - 11.2023
Custodian Supervisor- Bilingual Interpreter
Wyndham Kingsgate Resort
05.2012 - 10.2017
General Interpretation Training - Applied Linguistics
Alpha Systems
Business Analysis Professional Effectiveness Competencies -
Skillsoft
The Fundamentals of ChatGPT: AI Language Model -
Alison
Business Administrative Support -
Alison
High School Diploma - General Education
Instituto Número 7 Gijón
Languages
- Spanish (Expert)
- Portuguese (Expert)
Hobbies and Interests
- Enjoy family time with the children outdoors
- Discover new coffee shops
- Proud mother of amazing sons
- Autism advocate
Languages
- Spanish (Expert)
- Portuguese (Expert)