Cristina Franke
Giddings,TX
Summary
Dedicated professional with a strong background in customer service and relationship building. Skilled in managing schedules and inventory, ensuring high standards and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeper
Self-employeed
Giddings, TX
04.2020 - Current
- Managed comprehensive cleaning schedules for residential clients, ensuring consistency and high standards.
- Collaborated with clients to customize cleaning plans based on specific needs and preferences.
- Developed strategies to improve time management during cleaning tasks, increasing overall productivity.
- Fostered strong client relationships through regular communication and feedback solicitation for service improvement.
- Implemented efficient inventory management practices for cleaning supplies, reducing waste and costs.
Online Boutique Owner
KJ Boutique
Giddings, TX
09.2020 - 03.2024
- Developed and implemented online marketing strategies to enhance brand visibility.
- Managed inventory levels through effective supply chain coordination and vendor relationships.
- Analyzed customer feedback to refine product selection and improve user experience.
- Oversaw order fulfillment processes, ensuring timely delivery and customer satisfaction.
- Established social media presence, driving engagement through targeted content creation and promotions.
- Stayed informed about fashion industry trends to ensure that the boutique''s offerings remained relevant.
Sales Manager
Ashley's Attic
Giddings, TX
06.2014 - 08.2020
- Led sales team to exceed revenue targets through strategic planning and execution.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Analyzed market trends to identify new opportunities for growth and expansion.
- Cultivated relationships with key clients to drive customer loyalty and repeat business.
Waitress
Teagues Tavern
Round Top, TX
08.2019 - 04.2020
- Delivered exceptional customer service, enhancing guest satisfaction and promoting repeat business.
- Managed multiple tables efficiently, ensuring timely order delivery and attentive service.
- Collaborated with kitchen staff to streamline communication and improve food presentation quality.
- Trained new staff on menu items, operational procedures, and customer interaction techniques.
- Resolved customer complaints promptly, fostering a positive dining experience and maintaining loyalty.
Waitress/Bartender
Wagon Stop
Loebau, Tx
08.2014 - 08.2019
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed order accuracy, coordinating with kitchen staff to fulfill requests efficiently.
- Trained new staff on menu items and restaurant protocols, fostering team cohesion.
- Developed strong relationships with regular customers, promoting loyalty and repeat business.
- Resolved customer complaints promptly, maintaining satisfaction and positive reviews.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Associate of Arts - Liberal Arts
Blinn College
Brenham, TX05-2017
Skills
- Customer service
- Online advertising
- Relationship building
- Staff management
- Goals and performance
- Strong multitasking
Certification
- Medical Billing & Coding, U.S. Career Institute - 5/12/2025-1/27/2026
Languages
English
Timeline
Online Boutique Owner
KJ Boutique
09.2020 - 03.2024
Housekeeper
Self-employeed
04.2020 - Current
Waitress
Teagues Tavern
08.2019 - 04.2020
Waitress/Bartender
Wagon Stop
08.2014 - 08.2019
Sales Manager
Ashley's Attic
06.2014 - 08.2020
Associate of Arts - Liberal Arts
Blinn College