Summary
Overview
Work History
Education
Skills
Additional Information
Certification
References
Timeline
Generic

Cristina Garibay

Oxnard,CA

Summary

I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Support Supervisor

Kuehne + Nagel
07.2018 - Current
  • Track and maintain PO data at all stages of an order
  • Produce high quality responses to ‘Request for Quotations’ and ‘Request for Proposals’ from both existing and/or new clients
  • Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
  • Performed data entry and issue freight arrival notices to customers and brokers
  • Coordinate the release of goods to assure punctual release of goods/containers.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.

Import Break Bulk Agent

K LINE LOGISTICS USA INC
07.2016 - 01.2018
  • Prepare invoices or cost quotations for freight transportation
  • Cut I.T for all in bond shipments
  • Arrange cargo movements to destinations in all modes of transport including sea, road and rail freight
  • File ISF
  • Receive, review, and process import documents
  • Manage arrival notices
  • Coordinate the release of goods from the carrier, Customs, or other governmental agency examinations that may be required
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Entered shipping information into computer system

Ocean Import Agent

Trans Global Logistics
01.2016 - 07.2016
  • Order Processing: Receive documents and initiate logging process, confirm data received is in compliance with all US Custom requirements, process all documents in accordance
  • Arrange cargo movements to destinations in all modes of transport including sea, road and rail freight
  • Make payments and process transactions ( freight charges, CFS charges, pier pass etc)
  • Review documentation such as commercial invoices and shipper's export declaration Bills of Lading
  • Arrange pick up, delivery or storage of goods at destinations.

Inbound Customer Service Team Lead

Stream Links Express
12.2013 - 01.2016
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Plan, track, and supervise each shipment from inception to completion to customer requirements
  • Scheduling shipment pickup and delivery appointments
  • Securing carrier capacity for customer shipments
  • Outbound phone calls in an effort to source capacity for customer shipments
  • Provided primary customer support to internal and external customers.
  • Delivered prompt service to prioritize customer needs.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Created customer support strategies to increase customer retention.
  • Identified customer service trends to provide recommendations for process and procedural improvements.

Education

Bachelor's - Business Administration

Cal State Long Beach
Long Beach, CA

AA - Business Administration

LA Harbor College
Wilmington, CA
2016

High School Diploma - undefined

Mary Star of the Sea High School
San Pedro, CA
2012

Skills

  • Writing Skills
  • Accounts Receivable
  • EDI knowledge
  • Microsoft Office (Excel, Word, and Outlook)
  • Capable of quickly adapting to new data entry programs
  • Customer Service Skills
  • Strong verbal and personal communication skills
  • Analytical thinking, planning when dealing with customers
  • Workplace Ethics
  • Organizational and prioritization skills
  • Accuracy and Attention to details
  • Task Monitoring

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Certification

  • Certifícate of Achievement- International Transportation & US Customs @ Port of Long Beach Maritime Center of Excellence
  • Hazmat Certification

References

Maria Cortes
Trans Global Logistics-Station Manager
(562) 822-8909


Felix Avellana
Network Global Logistics- Station Manager
(424) 233-7761


Robert Naranjo
Retired Law Enforcement- ICE Agent
(562) 572-1020


Timeline

Operations Support Supervisor

Kuehne + Nagel
07.2018 - Current

Import Break Bulk Agent

K LINE LOGISTICS USA INC
07.2016 - 01.2018

Ocean Import Agent

Trans Global Logistics
01.2016 - 07.2016

Inbound Customer Service Team Lead

Stream Links Express
12.2013 - 01.2016

Bachelor's - Business Administration

Cal State Long Beach

AA - Business Administration

LA Harbor College

High School Diploma - undefined

Mary Star of the Sea High School

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