Cristina Gomez

• Focus on Servicing the People Team
• First point of contact to handle inquiries (including system troubleshooting) from employees, managers and People Team professionals
• Respond to all employee and People Team Tier 2 questions
• Assist and training colleagues on Tier 1 inquiries on WFM, Equity, Payroll, Employee Certification and Courses benefit
• Triage requests that might belong to other People Team groups
• Appropriately escalate issues to Payroll, HR Tech, Equity Team and other areas of HR
• Accurately maintain employee records including on-boarding, employee personal and employment data
• Assist with all data entry in WD (hires, compensation, cost center changes etc.)
• Generate all types of VOE’s and Loss of Coverage letters and other simple employment letters
• Assists with Center of Excellence (COE) support
• Scan, store and retrieve employee work documents
• Maintain confidentiality as it pertains to all People, Payroll and Equity information
• Adhere to the Code of Conduct and Mission and Value statement of the company
• Provide prompt, courteous and accurate customer support in resolution of all transactions
• Delivering high-quality new hire benefits weekly orientation sessions on day one, covering company culture, benefits, and wellness.
• Resolving employee HR queries through case management tools (like ServiceNow or UKG People Assist) while adhering to defined Service Level Agreements (SLAs).
• Preparing and auditing employment contracts, Voluntary and Termination-PIP Separations agreements, scanning and uploading compliance forms to document management systems.
• HR Systems Knowledge: Proficiency in platforms like UltiPro, WFM, People Assist, Fidelity for Equity employee benefits for data entry and integrity, and ServiceNow for case management.
• Strong verbal and written skills for facilitating sessions and handling sensitive employee inquiries.
• High attention to detail for maintaining 100% accuracy in people data and employment records.
• Problem Solving: Ability to triage Tier 1 and Tier III issues and escalate complex cases to Payroll, Equity, HR Technical Team or HR Business Partners.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Focus on Servicing the People Team
• A highly motivated and experienced HR professional with 10 years of experience in providing comprehensive HR support and solutions.
• Proven ability to serve as a key point of contact for various HR functions, including Workforce Management (WFM), Payroll, and Equity.
• Adept at delivering engaging and informative presentations, particularly in the context of new hire benefits orientation.
• Passionate about fostering a positive employee experience and contributing to organizational success through effective HR practices.
• Managed payroll-related inquiries and issues, ensuring accurate and timely processing of employee time cards errors and corrections needed to be resolved prior to submitting final hours for upcoming payroll cycles, as well as for any edits or historical changes that need to be made by the managers.
• Acted as the subject matter expert for equity-related matters, assisting employees with understanding their equity grants, vesting schedules, and related processes.
• Developed and delivered engaging HR New Hire Benefits Orientation presentations, effectively communicating complex benefits information to new employees and ensuring their understanding of available resources.
• Collaborated with HR Business Partners and other HR team members to support various HR initiatives, including performance management, employee relations, and talent acquisition.
• Improved new hire benefit rate through the redesign and enhancement of the HR New Hire Benefits Orientation presentation.
• Successfully resolved over 95% of payroll-related inquiries within 24-48 hours, contributing to improved employee satisfaction and trust in HR service.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Developed and maintained courteous and effective working relationships.

• Focus on Servicing the People Team
• Managing and taking inventory of the supplies
• Compile New Hire Swag, Name Tags and plates from start to finish
• Maintain and update New Hire supplies
• Responsible for the preparation of the company Board books as well, insure that all Board Books are sent out to Board members in a timely fashion
• Order all team lunches
• Handle the Onboarding of new team members
• Assist with any flower, gift and special request needed by the Executive Team
• Booking of Domestic and International travel
• Prepare and reconcile monthly expenses
• Various other Executive support duties when needed

• Communicated with customers by telephone and written communication to collect on past due accounts
• Researched invoicing issues for clients that involved other departments
• Applied good customer service in a timely manner
• Responsible for entering notes into the accounting system for individual invoice status
• Processed accounts receivable transactions to include cash application
• Daily communication with customers
• Timely resolution of account discrepancies
• Account reconciliation
• Various other A/R duties
• Managed invoicing processes and ensured timely collections from clients.
• Reconciled accounts and resolved discrepancies to maintain accurate financial records.
• Reduced outstanding receivables by diligently following up on overdue payments.
• Communicated with customers to identify and resolve outstanding payments.
• Maintained strong client relationships through clear communication and timely resolution of disputes.
• Ensured timely collection of payments with consistent follow-up on outstanding invoices.

Welcome visitors with a friendly and courteous demeanor

• Accountable for the issuance of all visitor badges
• Maintain and update daily Badge Log report as well as a Tracking Report for the issuance of Candidate iPad
• Responsible for the logging of all New Hires in BOX
• Assemble all 'New Hire' welcome Ultimate Swag along with Ultimate Software literature folders
• Provide all 'New Monday Hires' with a tour of Phase 10
• Work closely with Talent Acquisition Team/Orientation Team to ensure all is prepared prior to 'New Hire Monday's'
• Assist in Ultimate Software after work events
• Prepared and formulated 'Front Desk' procedures to facilitate uniformity and guidance (Requested by PDIS Admin Mgr.)
• Contribute to team effort projects not only within the Reception team but the PDIS Admin team when requested
• Assist with the ordering of lunches and beverages using the Ultimate Software Help Desk Ticketing System
• Process, follow-up and handle any problems that may occur for the 'PDIS BOOK Allowance - JIRA's'
• Assist with the compiling and resolving of the Strategic Services Directors Concur Expense report as well as other Senior Level personnel.
• Conduct Phase 10 Tours for prospective clientele and visitors
• Responsible for the setting up of in-house and off site lunches
• Build and maintain working relationships with all levels of personnel
• Manage time and juggle multiple priorities
• Various other Administrative and front desk duties
• Coordinated scheduling for executive meetings and team events, enhancing operational efficiency.
• Developed and maintained filing systems, improving document retrieval and organization.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.