Cristina Guzman
Walla Walla,WA
Summary
Accomplished Medical Assistant and Phlebotomist with a proven track record at Walla Walla Clinic, excelling in HIPAA compliance and compassionate caregiving. Demonstrated ability to enhance patient satisfaction and clinic efficiency through adept procedure assistance and effective communication. Fluent in English and Spanish, ensuring inclusive patient care and support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Walla Walla Clinic
Walla Walla, WA
03.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Performed medical records management, including filing, organizing and scanning documents.
Phlebotomist
Walla Walla Clinic
Walla Walla, WA
12.2018 - 03.2022
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
- Participated in quality assurance and competency assessment initiatives.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Direct Support Professional
Valley Residential Services
Walla Walla, WA
01.2015 - 01.2019
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Transported clients to medical and dental appointments to provide support.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Administered medication as directed by physician.
Education
Phlebotomy
06.2018
High School Diploma -
06.2014
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Phlebotomy
- CPR
- Immunization Administration
- Compassionate caregiver
- Fluent in English and Spanish
- Reliable team player
- Vital Sign Monitoring
- EMR / EHR
- Clinical Documentation
- Complex Problem-Solving
- Adaptable
Certification
- RMA - Registered Medical Assistant
- MA-P - Certified Medical Assistant - Phlebotomist
- CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant - Walla Walla Clinic
03.2022 - Current
Phlebotomist - Walla Walla Clinic
12.2018 - 03.2022
Direct Support Professional - Valley Residential Services
01.2015 - 01.2019
Walla Walla Community College - , Phlebotomy
Walla Walla High School - High School Diploma,