Cristina Guzman
Houston,TX
Summary
Seeking a responsible job with an opportunity for professional challenges
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Counter Manager
Tide Dry Cleaners
Houston, TX
06.2023 - Current
- Managed customer service staff and provided guidance in resolving customer issues.
- Assisted with store operations, including inventory management and stock replenishment.
- Trained new employees on store policies, procedures and customer service standards.
- Supervised employee performance and conducted performance reviews for staff members.
- Reviewed completed work to verify consistency, quality and conformance.
Administrative Assistant
Dick's Sporting Goods
Houston, TX
08.2021 - 09.2022
- Manage all clerical documents using Microsoft Office to create, edit, and print correspondence
- Communicate with store managers to improve work efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
Admission Clerk
Lone Star Behavioral Hospital
Houston, TX
10.2020 - 07.2021
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Answered phone calls to provide assistance, information and medical personnel access.
- Compiled physical and digital documents, charts and reports.
Front Desk Receptionist
Titan Manufacturing Inc
Houston, TX
04.2019 - 03.2020
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
Customer Service Representative/Call Center
Just Energy
Houston, TX
08.2018 - 04.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Cypress Ridge High School
06.2016
Skills
- Customer Assistance
- Quality Assurance
- Workflow Optimization
- Rapport Development
- Records Administration
- Clerical Support
Timeline
Counter Manager
Tide Dry Cleaners
06.2023 - Current
Administrative Assistant
Dick's Sporting Goods
08.2021 - 09.2022
Admission Clerk
Lone Star Behavioral Hospital
10.2020 - 07.2021
Front Desk Receptionist
Titan Manufacturing Inc
04.2019 - 03.2020
Customer Service Representative/Call Center
Just Energy
08.2018 - 04.2019
High School Diploma -
Cypress Ridge High School