Cristina Havenhill
Newalla,OK
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
8
8
years of professional experience
Work History
Server
Flix Brewhouse
05.2022 - 12.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and immediately remedied issues with orders.
Barista
Sodexo USA
05.2017 - 04.2022
- Implemented feedback from customers to improve service quality and menu offerings.
- Created complex, hand-crafted beverages based upon customer preferences.
- Operated cash registers to process customer payments.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Addressed and resolved customer concerns to maintain brand loyalty.
Cook
Sodexo USA
03.2015 - 04.2022
- Executed proper techniques when preparing menu item ingredients.
- Checked completed orders for correct quantity and quality.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Coordinated with front of house to ensure timely delivery of meals to customers.
- Interacted with front of house regarding special orders for customers with food allergies and gluten intolerance.
Education
Some College (No Degree) - Psychology
Rose State College
Midwest City, OKSkills
- Team member support
- Sales techniques
- Customer feedback management
- Suggestive selling
- Service prioritization
- Multitasking and organization
Timeline
Server
Flix Brewhouse
05.2022 - 12.2022
Barista
Sodexo USA
05.2017 - 04.2022
Cook
Sodexo USA
03.2015 - 04.2022
Some College (No Degree) - Psychology
Rose State College
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