CRISTINA HRANITZKY
Friendswood
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Personal Banker
JSC Federal Credit Union
Pearland
10.2024 - Current
- Assisted clients with account inquiries and banking services.
- Processed loan applications and guided customers through approval steps.
- Educated customers on financial products and investment options available.
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Collaborated with team members to streamline banking processes and workflows.
- Resolved client issues efficiently while maintaining a professional demeanor.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided customer service to clients, including answering questions and resolving issues.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Followed operational standards, promoting security, risk management and compliance.
- Cross-sold banking products such as credit cards, loans and investments.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Participated in training sessions regarding new banking products or services.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Collaborated with team members to meet branch targets and objectives.
- Entered new account information into computers and filed related forms and other documents.
- Executed wire transfers of funds in compliance with banking best practices.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
Bank Teller
JSC Federal Credit Union
Friendswood
11.2023 - 10.2024
- Team Leadership
- Policy Enforcement
- Adaptability and Dependability
- Positive Attitude
- Money Handling
- Patience and Empathy
- Financial Transactions
- Trained new tellers on operational procedures and customer service standards.
- Educated customers about different types of banking services available at the branch.
- Performed cash handling duties including counting currency, coins and checks.
- Assisted customers with basic technical issues related to digital banking platforms.
- Developed strong relationships with customers to ensure repeat business.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained confidentiality of bank records, transactions and customer information.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Server
Pappa's Delta Blues Smokehouse
Webster
10.2022 - 05.2024
- Established menu knowledge, and built rapport with guests.
- Recommended wine pairings with dishes along with desserts to provide an exceptional experience for diners.
- Maintained impeccably clean work stations by demonstrating strong attention to detail and a sense of urgency.
- Delivered prompt, accurate service while assisting other servers during peak hours and seasons.
- Maintained cleanliness in guest environment by removing trash, cleaning tables, and sweeping messes.
Server-Lead Waitress/Head Wait
Gringo's Mexican Kitchen
Pearland
09.2014 - 10.2022
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Stock service stations with items such as ice, napkins, or straws.
Cashier/Team Leader
Buc-ee's
Pearland
11.2018 - 05.2021
- Total checks, present them to customers, and accept payment for services.
- Make sure staff are carrying out their responsibilities.
- Make sure all guests are attended to, happy and expectations are being met.
- Collect the total amount of restaurant money made from AM or PM shifts.
- Greet customers when entering or leaving establishment.
- Operate cash registers to accept payments for food and beverages.
- Maintain side duties along with a clean and tidy checkout area.
- Opened and closed store.
- Answered customers' questions.
- Assisted customers with returns and exchanges.
- Developed strategies for problem solving and conflict resolution among team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Established clear expectations for employees, providing guidance when needed.
Education
Associate of Applied Science - Diagnostic Medical Sonography
The College of Healthcare Professions
Houston, TX07.2018
High School Diploma -
Hightower High School
Missouri City, TX06.2015
Some College - Accounting
San Jacinto Community College
Houston, TXSkills
- Multitasking skills
- Strong focus of prioritizing
- Ability to stay on task independently
- Fast learner
- Efficient in Microsoft Office
- Guest Engagement
- Dining customer service
- Account management
- Loan processing
- Customer relationship management
- Banking
- Loan application advisement
References
References available upon request.
Websites
Bold Profile, WWW: Bold Profile
Websites
Accomplishments
- Wellby Exceptional Service Award - 3 times
Activities
- Spend time with my husband and daughter
- Play Disc Golf
- Build puzzles
Timeline
Personal Banker
JSC Federal Credit Union
10.2024 - Current
Bank Teller
JSC Federal Credit Union
11.2023 - 10.2024
Server
Pappa's Delta Blues Smokehouse
10.2022 - 05.2024
Cashier/Team Leader
Buc-ee's
11.2018 - 05.2021
Server-Lead Waitress/Head Wait
Gringo's Mexican Kitchen
09.2014 - 10.2022
Associate of Applied Science - Diagnostic Medical Sonography
The College of Healthcare Professions
High School Diploma -
Hightower High School
Some College - Accounting
San Jacinto Community College