Dominique Huffman
Ottawa,KS
Summary
Dynamic and dedicated professional seeking a challenging position in a progressive organization where I can leverage my skills in customer service and banking to drive success, while continuing to advance my career.
Overview
9
9
years of professional experience
Work History
Personal Banking - Associate Banker
Bank Midwest
01.2022 - Current
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
- Participated actively in staff training programs designed not only for personal professional development but also for enhancing overall team performance levels.
- Ensured compliance with all regulatory requirements by meticulously reviewing transaction records and adhering strictly to established operational guidelines.
- Increased client retention through exceptional relationship-building and proactive problem-solving skills.
- Resolved complex customer issues promptly, escalating matters when necessary to ensure timely resolutions and maintain client satisfaction.
- Initiated proactive outreach efforts targeting potential customers within the local community, resulting in a steady expansion of the bank''s client base.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Balanced teller drawers and ATM cash.
- Presented new and additional products and services to existing customers.
- Greeted customers and delivered information about new account processes.
Personal Banking - Teller 3
Bank Midwest
01.2018 - 01.2022
- Provided exceptional client-facing customer service in a small-town environment while ensuring a professional demeanor
- Developed and executed problem-solving strategies to address customer inquiries effectively and efficiently
- Balanced the vault and personal teller drawer daily, ensuring accurate financial operations
- Managed vault shipments, overseeing both incoming and outgoing processes
- Achieved specific sales goals while maintaining high standards in personal banking customer services
- Demonstrated strong multitasking abilities while remaining organized and customer-focused at all times
Assistant Manager, Customer Service
Cosentino's Price Chopper
01.2017 - 01.2018
- Advanced from a Sacker to the Assistant Manager in Customer Service within a two-year period, demonstrating strong leadership abilities and a commitment to team development
- Ensured high levels of customer satisfaction through excellent service, problem-solving skills, and effective communication
- Managed daily deposits and coordinated schedules for associates, facilitating smooth operational flow
- Conducted cash handling responsibilities, balancing multiple drawers, including managing money orders, lottery tickets, and debit card batching
- Utilized Excel spreadsheets for reporting and efficiency tracking
Customer Service Associate
Cosentino's Price Chopper
01.2016 - 01.2017
Cashier Trainer
Cosentino's Price Chopper
01.2016 - 01.2017
Sacker
Cosentino's Price Chopper
01.2016
Education
High School Diploma -
Ottawa High School
Ottawa, KS01.2016
Skills
- Exceptional customer service
- Problem-solving abilities
- Cash handling
- Balancing drawers
- Microsoft Excel
- Cash management systems
- Organizational skills
- Multitasking skills
- Communication skills
- Interpersonal skills
Community Service
Active participant in local community initiatives through Ou Fusion, promoting collaboration and engagement within the community.
Timeline
Personal Banking - Associate Banker
Bank Midwest
01.2022 - Current
Personal Banking - Teller 3
Bank Midwest
01.2018 - 01.2022
Assistant Manager, Customer Service
Cosentino's Price Chopper
01.2017 - 01.2018
Customer Service Associate
Cosentino's Price Chopper
01.2016 - 01.2017
Cashier Trainer
Cosentino's Price Chopper
01.2016 - 01.2017
Sacker
Cosentino's Price Chopper
01.2016
High School Diploma -
Ottawa High School
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