Kassidi Lomax
Louisburg,NC
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Banker
Bank Midwest
02.2023 - 08.2024
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Assisted customers with banking needs and inquiries.
- Trained new hires on customer service policies and procedures.
- Managed approximately 40-70 calls and emails from clients per day.
Sonic Crew /Store Manager
Sonic
06.2021 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed approximately 20-90 order per shift.
Education
Associate of Science - Political Science
Johnson County Community College
Overland Park, KS05-2026
Skills
- Time management
- Attention to detail
- Basic life support
- HIPAA compliance
- Compassion and empathy
- Dressing assistance
- Retail knowledge
- Client relationship building
- Appointment scheduling
- Empathetic listener
- Venipuncture
- Butterfly needle technique
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 17 staff members.
- Documented and resolved many conflicts of interest which led to further understanding of the people I was supervising & how to help each individually.
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
Timeline
Associate Banker
Bank Midwest
02.2023 - 08.2024
Sonic Crew /Store Manager
Sonic
06.2021 - 08.2022
Associate of Science - Political Science
Johnson County Community College
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