Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristina Laureano

Brooklyn ,NY

Summary

Dedicated Medical Assistant with experience at Mercyfirst Foster care Agency, skilled in electronic health records and patient scheduling. Proven ability to enhance patient experiences through exceptional customer service and efficient appointment management. Committed to HIPAA compliance and continuous learning, contributing to a well-organized and compassionate healthcare environment.

Overview

21
21
years of professional experience

Work History

Medical Assistant

Mercyfirst Fostercare Agency
11.2012 - Current
  • Assisted in patient intake by collecting medical histories and verifying insurance information.
  • Supported healthcare team by maintaining organized patient records and scheduling appointments.
  • Gained proficiency in using electronic health record (EHR) systems for data entry and retrieval.
  • Learned to perform basic clinical tasks, including taking vital signs and preparing examination rooms.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Provided exceptional customer service to patients, addressing inquiries and concerns promptly.
  • Collaborated with staff to ensure smooth daily operations in fast-paced medical environment.
  • Engaged in ongoing training to enhance knowledge of medical terminology and practices.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

Pharmacy Clerk

Walgreens
09.2004 - 07.2008
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained inventory levels by conducting regular stock checks and assisting in order placements.
  • Processed customer prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
  • Trained new staff on operational procedures and best practices to optimize workflow efficiency.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.

Education

Medical Assistant Certification - Medical Assistant

Allen School
Brooklyn, NY
06-2011

High School Diploma -

Robert F. Wagner School of Arts And Tech
Long Island City, NY
06-2007

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Electronic medical records
  • Electronic health records
  • Compassionate
  • Appointment setting
  • Medical office administration

Timeline

Medical Assistant

Mercyfirst Fostercare Agency
11.2012 - Current

Pharmacy Clerk

Walgreens
09.2004 - 07.2008

Medical Assistant Certification - Medical Assistant

Allen School

High School Diploma -

Robert F. Wagner School of Arts And Tech

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