Cristina Lawson
Prior Lake,MN
Summary
Dynamic Project Manager with a proven track record at Ashco Exteriors and Mayday Restoration, adept in project planning and development, and excelling in customer relations. Enhanced team performance through effective coaching and mentoring, achieving project deadlines with superior quality. Demonstrated exceptional conflict management, ensuring customer satisfaction and repeat business. Skilled in residential construction and relationship building, with a keen eye for detail and creative problem-solving.
Overview
7
7
years of professional experience
Work History
Project Manager/Sales Associate
Ashco Exteriors
07.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Maintained open communication by presenting regular updates on project status to customers.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Project Manager/Sales Associate
Mayday Restoration
01.2020 - 06.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
Manager
Tino's Pizzeria
01.2018 - 12.2019
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Minnetonka Senior High School
Minnetonka, MN06.2017
Skills
- Project Management
- Project planning and development
- Customer Relations
- Advanced problem solving
- Project scope
- Coaching and Mentoring
- Residential construction
- Relationship Building
- Detail Oriented
- Creative Thinking
- Data review
- Conflict Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Project Manager/Sales Associate
Ashco Exteriors
07.2023 - Current
Project Manager/Sales Associate
Mayday Restoration
01.2020 - 06.2023
Manager
Tino's Pizzeria
01.2018 - 12.2019
High School Diploma -
Minnetonka Senior High School
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