Cristina Lopez
Bronx,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Patient Access Implementation Supervisor
Morris Heights Health Center
07.2022 - Current
- Applied HIPAA privacy and security regulations while handling patient information
- Verified demographics to register patients in the computer system
- Supervise and delegated work
- Knowledgeable of EMR eClinical works and NextGen
- Provide reports for tracking appointment usage
- Responded to patient concerns and inquiries professionally and efficiently
- Prioritized and organized tasks to efficiently accomplish service goals
- Created templates for the providers within the organization
- Maintained continuity of care.
Patient Access Representative
Morris Heights Health Center
The Bronx, NY
01.2019 - 07.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Organized patient records and database to facilitate information storage and retrieval.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Provided excellent customer service to patients and medical staff.
Head Assistant
Dental Oral Surgery
02.2016 - 01.2019
- Assisted surgeon with completing procedures such as Alveoplastys and Wisdom Teeth removal
- Selected and prepared tools used for procedures by sanitizing and arranging
- Educated patients on postoperative and general oral health care by suggesting warm salt water rinsing, pain medication dosage, flossing methods, brushing techniques
- Kept the team on track by assigning and supervising their activities and giving constructive feedback
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
High School for Health Professions & Human Services
New York, NY06.2012
Skills
- Organized
- Time management
- Insurance company knowledgeable
- Team building
- Software Implementation
- Critical thinking
- Appointment scheduling/confirmation
- Flexibility to manage last minute changes
- Patient interviewing skills
- HIPAA
- Insurance Verification
- Medical Office Experience
- Patient Care
- Medical Scheduling
- Communication skills
- Customer service
- Windows
- Clerical experience
- Hospitality
- Typing
Languages
Spanish
Professional Working
Timeline
Patient Access Implementation Supervisor
Morris Heights Health Center
07.2022 - Current
Patient Access Representative
Morris Heights Health Center
01.2019 - 07.2022
Head Assistant
Dental Oral Surgery
02.2016 - 01.2019
High School Diploma -
High School for Health Professions & Human Services