Cristina Lopez
San Antonio,TX
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Driven and personable individual with excellent communication and interpersonal skills. Demonstrates solid understanding of sales principles and customer relationship management, coupled with proficiency in CRM software and data analysis. Committed to driving sales growth and enhancing customer satisfaction through personalized service.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
Dell Technologies
06.2019 - Current
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Developed and implemented strategies to increase sales volume.
- Established relationships with key decision makers at target companies.
- Participated in trade shows and conventions to generate leads.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Solicited feedback from customers on product features and service levels.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Renewal Sales Project Management
Sirius Computer Solutions
03.2016 - 05.2019
- Managed the renewal process from initial contact to contract execution.
- Conducted market research to understand customer needs and preferences.
- Assisted in developing training materials for new Renewal Sales Specialists.
- Collaborated with marketing team to develop promotional strategies for renewals.
- Created customized presentations for customers to showcase product value.
- Analyzed customer data to identify renewal opportunities.
- Implemented best practices for upselling and cross-selling products.
- Boosted renewal sales by developing and executing targeted marketing campaigns.
- Provided excellent customer service throughout the entire renewal process, leading to increased satisfaction and loyalty among clients.
- Established a solid pipeline of prospective renewals through diligent tracking and consistent follow-up efforts.
Marketing Project Manager
The Elliot Louis Agency
04.2014 - 03.2016
- Managed the production of promotional materials such as brochures, flyers and ads.
- Developed and managed marketing budgets for various projects.
- Negotiated contracts with vendors for advertising space in print, radio or television media outlets.
- Identified potential strategic partnerships for joint promotional activities.
- Assisted in developing pricing strategies that maximize profits while maintaining competitive pricing levels.
- Researched best practices in digital marketing techniques such as SEO and SEM optimization tools.
- Evaluated the success of various marketing initiatives through KPI tracking and analysis; made data-driven recommendations for continuous improvement.
Education
Bachelor of Marketing -
Saint Edward’s University
Austin, TX05.2016
Skills
- Project plan development
- Client relationship management
- Cross-functional communication
- Relationship development
- Product knowledge
- Interpersonal communication
- CRM proficiency
- Documentation and reporting
- B2B sales
- Salesforce
- Revenue growth
Contact
San Antonio TX
Education
Austin, TX
Timeline
Inside Sales Representative
Dell Technologies
06.2019 - Current
Renewal Sales Project Management
Sirius Computer Solutions
03.2016 - 05.2019
Marketing Project Manager
The Elliot Louis Agency
04.2014 - 03.2016
Bachelor of Marketing -
Saint Edward’s University
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