Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Joanna Martinez

Upper Darby,PA

Summary

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.


Overview

5
5
years of professional experience

Work History

Server

Casa Mexico
07.2024 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Streamlined order-taking process to minimize wait times for diners.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Plaza Azteca
01.2024 - 06.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Mexican Grill
10.2019 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables and packing orders for delivery simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Bachelor's Degree - Early Learning And Child Care

AMERICAN COLLEGE BARNARD
Mexico, ME
02-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Sales expertise
  • Food safety practices
  • Dining area maintenance
  • Beverage preparation
  • POS operation
  • Warm and friendly
  • Reliable and responsible
  • Problem-solving
  • Cool under pressure
  • Multitasking Abilities

Languages

Spanish
Native or Bilingual

Timeline

Server

Casa Mexico
07.2024 - Current

Server

Plaza Azteca
01.2024 - 06.2024

Server

Mexican Grill
10.2019 - 07.2022

Bachelor's Degree - Early Learning And Child Care

AMERICAN COLLEGE BARNARD

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Joanna Martinez