Cristina Monteiro
Pool People
Prattville,AL
3
Languages
17
years of professional experience
Dynamic professional with a proven track record at Pool People, excelling in office administration and customer service. Expert in appointment scheduling and organization, I enhanced document retrieval efficiency and fostered strong client relationships, driving sales growth at Platinum Tourism through tailored travel packages and effective communication.
Work History
Secretary
8 Years- Coordinated schedules and appointments for management, ensuring optimal time management and task prioritization.
- Managed office correspondence, maintaining organized records and efficient communication with clients and vendors.
- Developed and implemented filing systems, improving document retrieval efficiency by streamlining access to information.
Sales Associate
1 Year- Developed tailored travel packages to enhance customer satisfaction and drive sales growth.
- Cultivated strong relationships with clients through personalized service and effective communication.
- Implemented upselling techniques, increasing average transaction value and overall revenue.
- Collaborated with team members to streamline operations, improving workflow efficiency and customer experience.
- Trained new sales associates on product knowledge and customer engagement strategies for consistent service delivery.
Education
Bachelor of Science - Business Administration And Management
Skills
Customer service
Verbal and written communication
Office administration
Organization
Appointment scheduling
Calendar management
Supply restocking
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Secretary
Pool People
08.2018 - CurrentRead More
Sales Associate
Platinum Tourism
06.2009 - 06.2010Read More
CEUB
Bachelor of Science from Business Administration And Management
Read More