Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristina Ocasio

Temple,TX

Summary

Accomplished Customer Service Representative and Senior Bank Teller with a proven track record at HEB Grocery Store and 1st Convenience Bank. Excelled in complaint resolution and financial transactions management, enhancing customer satisfaction and operational efficiency. Skilled in consultative sales and cash handling, significantly contributing to team success and customer service excellence.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

HEB Grocery Store
08.2017 - 09.2024
  • Responded to customer requests for products, services, and company information.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and backed up other customer service managers.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.

Senior Bank Teller

1st Convenience Bank
02.2016 - 09.2017
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Introduced customers to other bank team members to help meet financial needs.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Received loan and utility payments, sending funds to correct destinations.
  • Processed applications for new accounts.

Education

Certification - Phlebotomy

Elite Nurse Aid Training
Temple, TX
07.2019

Associate of Science - Nursing

Caribbean University
Carolina, PR
05.2012

Skills

  • Complaint resolution
  • Consultative Sales
  • Paperwork Processing
  • Data Entry
  • Cash Drawer Balancing
  • Financial Transactions Management
  • Advanced problem solving
  • Cash handling expertise

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Representative

HEB Grocery Store
08.2017 - 09.2024

Senior Bank Teller

1st Convenience Bank
02.2016 - 09.2017

Certification - Phlebotomy

Elite Nurse Aid Training

Associate of Science - Nursing

Caribbean University

Similar Profiles

CREATE PROFILE
Cristina Ocasio