Cristina Pardo
Mesa,AZ
Summary
Experienced financial services professional with 18 years at Arizona Financial Credit Union, progressing from Teller to Branch Manager. Proven leader with strong expertise in member service, team development, operations management, and sales performance. Known for reliability, growth mindset, and long-term commitment to organizational success.
Overview
18
18
years of professional experience
Work History
Branch Manager
Arizona Financial Credit Union
01.2018 - 01.2025
- Lead daily branch operations, ensuring compliance with credit union policies and financial regulations
- Manage, coach, and develop branch staff to achieve performance and service goals
- Drive member growth, loan production, and deposit growth through relationship building
- Oversee branch performance metrics, budgeting, and operational efficiency
- Resolve complex member issues and ensure exceptional member experience
Service Manager
Arizona Financial Credit Union
01.2015 - 01.2018
- Supervised frontline staff and supported branch leadership in daily operations
- Ensured adherence to procedures, security standards, and audit requirements
- Coached employees on service excellence, sales conversations, and product knowledge
- Assisted with scheduling, performance evaluations, and staff development
Personal Banker
Arizona Financial Credit Union
01.2013 - 01.2015
- Built strong member relationships by identifying financial needs and recommending solutions
- Opened new accounts and processed consumer loan applications
- Met and exceeded sales and service goals
- Educated members on credit union products and digital services
Teller
Arizona Financial Credit Union
01.2007 - 01.2013
- Provided accurate and efficient transaction processing
- Delivered excellent member service while handling cash and financial documents
- Identified opportunities to refer members to additional services
- Maintained compliance with policies, procedures, and security standards
Education
No Degree -
California State Long Beach
Long BeachSkills
- Branch & Operations Management
- Team Leadership & Coaching
- Member Relationship Management
- Sales & Performance Metrics
- Regulatory Compliance
- Problem Resolution
- Staff Training & Development
- Financial Products & Services
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Arizona Financial Credit Union
01.2018 - 01.2025
Service Manager
Arizona Financial Credit Union
01.2015 - 01.2018
Personal Banker
Arizona Financial Credit Union
01.2013 - 01.2015
Teller
Arizona Financial Credit Union
01.2007 - 01.2013
No Degree -
California State Long Beach