Summary
Work History
Education
Skills
Timeline
Generic

Cristina Pena

Lindsborg,KS

Summary

Proven team player with a track record of enhancing guest experiences at Dairy Queen by promoting cleanliness and efficient service. Skilled in cash handling and exceptional customer service, consistently increasing walk-in business. Excelled in a fast-paced environment, significantly reducing wait times and training new staff, showcasing strong work ethic and guest engagement abilities. Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in any role.

Work History

Server

Dairy Queen
Woodward, OK
06.2024 - 08.2024
  • Inspected dishes and utensils for cleanliness.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Hostess

Red Prairie Steak House
Woodward, OK
06.2024 - 08.2024
  • Answered phone calls to take orders, give information and document reservations.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Education

No Degree - Business

Bethany College
Lindsborg, KS
05-2028

High School Diploma -

McPherson High
McPherson, KS
05-2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Timeline

Server

Dairy Queen
06.2024 - 08.2024

Hostess

Red Prairie Steak House
06.2024 - 08.2024

No Degree - Business

Bethany College

High School Diploma -

McPherson High
Cristina Pena