Cristina Pomella
1704 N 17th St,FL
Summary
Dynamic professional with extensive experience in customer service and team leadership at Valvoline Instant Oil. Proven ability to enhance operational efficiency and foster a positive work environment. Skilled in employee scheduling and problem-solving, consistently achieving high customer satisfaction through effective communication and training initiatives.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Valvoline Instant Oil
Naples, FL
11.2024 - 12.2025
- Assisted in daily operations to enhance team efficiency and workflow.
- Supported management in staff scheduling and resource allocation tasks.
- Conducted training sessions for new team members on company protocols.
- Maintained inventory records, ensuring accurate stock levels at all times.
- Implemented feedback systems to improve customer service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Hostess
Watermark Grille
Naples, FL
02.2023 - 10.2024
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating arrangements and guest flow.
- Assisted with menu explanations, enhancing customer dining experiences.
- Coordinated with kitchen staff to ensure timely order delivery and accuracy.
- Handled guest inquiries and complaints professionally, promoting customer satisfaction.
Cashier
Publix
Naples, FL
01.2022 - 10.2024
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring balanced registers at end of shifts.
- Assisted customers with product inquiries, enhancing shopping experience and satisfaction.
- Collaborated with team members to restock shelves, improving store organization and accessibility.
- Handled returns and exchanges according to company policy, ensuring customer compliance and satisfaction.
- Trained new cashiers on register operations and customer service best practices, fostering teamwork.
Shift Manager
Green Apron Cafe
Naples, FL
03.2023 - 02.2024
- Supervised daily cafe operations to ensure high-quality customer service.
- Trained and mentored staff on best practices and menu knowledge.
- Managed inventory levels, placing orders to maintain stock availability.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
Education
High School Diploma -
Barron Collier High School
Naples, FLSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Task delegation
- Goal setting
- Employee scheduling
- Verbal and written communication
Timeline
Assistant Manager
Valvoline Instant Oil
11.2024 - 12.2025
Shift Manager
Green Apron Cafe
03.2023 - 02.2024
Hostess
Watermark Grille
02.2023 - 10.2024
Cashier
Publix
01.2022 - 10.2024
High School Diploma -
Barron Collier High School