Cristina Rodriguez
Dallas,TX
Summary
Highly organized and detail-oriented Dental Insurance Coordinator/Managment with 8+ years of experience in the dental industry. Skilled in processing insurance claims, verifying coverage, and communicating with insurance providers to ensure timely reimbursement.
A bilingual Spanish and English-speaking colleague in search of an opportunity within the Dental Field in which I can integrate my years of gained skills into the growth and success of the practice. A motivated problem solver with the experience to supervise, lead, and follow, as well as to serve in all aspects of operations, such as front and back office, while also being responsible for the training of subordinate personnel. Hold capability to adapt and adjust extremely well to sudden changes and daily obstacles in the office. A team player always willing to help where it is found necessary. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Office Manager
Root Canal Dentists Llc-Dallas
10.2014 - 04.2020
- Supervise and train personnel
- Processed and submitted insurance claims for patients, ensuring accuracy and completeness to maximize reimbursement
- Conducted eligibility and benefits verifications for patients to determine their insurance coverage
- Communicated with insurance providers to resolve any issues or discrepancies in claims
- Maintained accurate records of insurance claims, payments, and denials
- Educated patients on their insurance coverage and answered any questions or concerns they had
- Collaborated with the front office staff to ensure proper documentation and billing for insurance purposes
- Assisted in creating and implementing new procedures to improve the efficiency of the insurance billing process, and proper payment posting to each provider
- Achieving a daily production goal and ensuring a busy schedule
- Contributing ideas into the marketing of the practice.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Front Office Supervisor
Dental Spa Of Texas
03.2012 - 09.2014
- Supervised and managed a team of dental professionals, including dentists, dental hygienists, and dental assistants
- Conducted training and provided guidance to new employees on clinic policies, procedures, and best practices
- Monitored and evaluated staff performance, provided feedback, and addressed any issues or concerns
- Oversaw the scheduling of appointments and ensured efficient use of resources to meet patient needs
- Maintained inventory of dental supplies and equipment, and placed orders as needed
- Developed and implemented protocols for infection control and safety measures to ensure compliance with industry standards
- Assisted in budget planning and cost management to ensure the financial stability of the clinic
- Collaborated with other healthcare professionals to provide comprehensive patient care
- Conducted patient consultations, performed dental procedures, and provided education on oral hygiene and treatment plans.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
Patient Coordinator
Casa Dental- Dallas
09.2009 - 01.2012
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
Tax Preparer
Liberty Tax- Dallas
12.2008 - 05.2009
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
Tax Preparer (Seasonal)
Liberty Tax- Dallas
12.2007 - 05.2008
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Conducted thorough research to identify potential deductions and credits for clients, maximizing their returns.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
Education
High School Diploma -
James Kenan High School
05.2005
Skills
- Organization and time management skills to meet crucial deadlines
- Insurance claim submission and revision
- Complete auditory of insurance (PPO, Medicaid, Chip) Explanation of Benefits (EOB) to properly post provider payments
- Submission of appeals in a timely manner to ensure meeting deadlines as well as write off anything deemed necessary
- Treatment planning and consultation to the patients understanding
- Staff scheduling
- HIPAA and OSHA regulations as well as maintaining records necessary to ensure compliance
- Ensuring patient scheduling by performing recall to meet providers daily production goals
- Coordinating patient flow from front to back as well as ensuring that this is a team effort
- Knowledge and understanding of PBS ENDO, Denticon, Dentrix, Open Dental, TDO
- Served as the patients first point of contact during check-in processing as well as to answer any questions or concerns they may have
- Manage office budget on a monthly and daily basis by generating monthly production reports
- Motivating entire team to push for occasional improvement in inpatient service
- Office Management
- Data Entry
- Workforce Management
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Office Manager
Root Canal Dentists Llc-Dallas
10.2014 - 04.2020
Front Office Supervisor
Dental Spa Of Texas
03.2012 - 09.2014
Patient Coordinator
Casa Dental- Dallas
09.2009 - 01.2012
Tax Preparer
Liberty Tax- Dallas
12.2008 - 05.2009
Tax Preparer (Seasonal)
Liberty Tax- Dallas
12.2007 - 05.2008
High School Diploma -
James Kenan High School