Cristina romero
Miami,FL
Summary
Hardworking Bartender with extensive experience at Hole In The Wall Restaurant, excelling in outstanding customer service and effective multitasking. Proven ability to enhance customer satisfaction through upselling techniques and managing challenging interactions. Bilingual in English and Spanish, consistently fostering a positive atmosphere and building loyal clientele.
Overview
8
8
years of professional experience
Work History
Bartender
Hole In The Wall Restaurant
08.2021 - Current
- Served high customer volumes during sporting events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Kush by Spillover
01.2021 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Increased sales significantly by upselling higher-end products to customers.
Beertender
Brasstap
02.2019 - 05.2020
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Promoted responsible alcohol consumption, adhering to local laws and regulations.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
Server
Buffalo Wild Wings
08.2017 - 03.2019
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Arts - Social Work
Miami Dade College
Miami, FLSkills
- Proficient in English and Spanish
- Consistently dependable
- Clear and effective communication
- Proficient in managing multiple tasks
- Enhanced memory skills
- Keg handling expertise
- High-quality client service
- Exhibits calm demeanor
- Promoting a clean environment
- Team player attitude
- Resolving customer conflicts effectively
- Consistent professional presentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Hole In The Wall Restaurant
08.2021 - Current
Server
Kush by Spillover
01.2021 - 08.2021
Beertender
Brasstap
02.2019 - 05.2020
Server
Buffalo Wild Wings
08.2017 - 03.2019
Associate of Arts - Social Work
Miami Dade College
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