Nicole Martinez
Miami
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Hole In The Wall Restaurant. Proven ability to engage guests and enhance their experience while managing multiple tasks. Proficient in nail artistry and acrylic application, delivering creative designs that exceed client expectations. Strong work ethic and commitment to quality service.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in [Desired Position] role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Hole In The Wall Restaurant
03.2025 - Current
- Provided excellent customer service in fast-paced dining environment.
- Assisted with menu knowledge to enhance guest experience and satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Associate Cashier
Publix
02.2023 - 02.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
John A Ferguson Senior High School
Miami, FLNo Degree -
Robert Morgan Educational Center & Technical College
Miami, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Acrylic application
- Gel application
- Nail shaping expertise
- Creative nail design
- Nail artistry
- Customer service
- Nail art techniques
- Acrylic nails
- Nail preparation
- Manicure design
- Pedicures
- Nail polish application
Certification
- Licensed Nail Technician
- Barbicide Certified
- HIV/AIDS Certified
Timeline
Server
Hole In The Wall Restaurant
03.2025 - Current
Customer Service Associate Cashier
Publix
02.2023 - 02.2025
High School Diploma -
John A Ferguson Senior High School
No Degree -
Robert Morgan Educational Center & Technical College