CRISTINA ROSA

• Dental Insurance Coordinator
  South Pasadena Endodontics | February 2023 – Present
• Provide exceptional customer service for patients in a high-volume specialty practice by answering questions and resolving insurance and billing concerns.
• Educate patients on insurance benefits, treatment estimates, and payment options with empathy and professionalism.
• Coordinate insurance verification, prior authorizations, and claims processing to ensure timely patient care.
• Collaborate with insurance companies and internal departments to resolve claim discrepancies and improve the patient experience.
• Maintain accurate documentation while managing multiple priorities in a fast-paced environment.
• Build trust with patients through clear communication, active listening, and personalized support from scheduling through treatment completion.

Dental Insurance Coordinator
Ellis Wong DDS Inc. | July 2018 – December 2021

• Delivered outstanding customer service by assisting patients with insurance questions, billing concerns, and treatment options.
• Built positive relationships with patients by providing clear explanations of insurance coverage and helping them understand their financial responsibilities.
• Resolved insurance and billing issues promptly by working directly with insurance carriers and healthcare providers.
• Coordinated patient appointments and treatment plans while ensuring a smooth, welcoming office experience.
• Transitioned the practice to a paperless system by implementing digital patient records and self-service check-in kiosks, improving efficiency and customer satisfaction.
• Verified insurance eligibility and benefits with major providers including Anthem, Blue Shield, Cigna, and Delta Dental.
• Maintained accurate patient records and minimized delays in care through proactive communication and attention to detail.