Cristina Sainato
Staten Island
Summary
Service-oriented professional with expertise in front desk operations and time management. Proven ability to collaborate with team members and handle customer inquiries effectively, ensuring a smooth and efficient service flow. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
1
1
years of professional experience
Work History
Receptionist
Nonna's Pizzeria And Restaurant
Staten Island
07.2024 - Current
- Greeted customers warmly upon arrival and ensured a welcoming atmosphere.
- Managed phone calls and directed inquiries to appropriate staff members to facilitate effective communication.
- Delivered excellent customer service while interacting with internal and external customers to foster positive relationships.
- Resolved customer complaints with professionalism and provided timely solutions to enhance satisfaction.
- Scheduled reservations and organized seating arrangements for smooth service flow.
- Maintained cleanliness and orderliness of the reception area at all times.
- Assisted in processing payments and handling cash transactions accurately.
- Provided menus and answered questions regarding food offerings and specials.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
Education
Bachelor of Science - Public Relations
St. John's University
Jamaica, NY05-2027
Skills
- Front desk operations
- Multi-line telephone operation
- Event coordination
- Social media management
- Public relations strategy
- Tech-savvy skills
- Multitasking and prioritization
- Time management
- Team collaboration
- Service-oriented mindset
- Conflict resolution
- Professional demeanor
Affiliations
Danced for LA Dance Studio (16 years)
Timeline
Receptionist
Nonna's Pizzeria And Restaurant
07.2024 - Current
Bachelor of Science - Public Relations
St. John's University