Cristina Salais
Denver,Colorado
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in EMR and scheduling Softwares, with friendly and decisive approach to resolving challenges.
Overview
10
10
years of professional experience
Work History
Front Desk Administrator
Cunningham Clinic
07.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Assisted in the coordination of events and meetings, ensuring seamless logistics and positive outcomes.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Surgery Scheduler
Cherry Creek Surgery Center
08.2019 - 04.2021
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
Optical Surgery Scheduler
Cutarelli Vision
08.2019 - 04.2021
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
Legal Intake Specialist
Sawaya Law Firm
11.2015 - 08.2017
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
- Streamlined intake processes by implementing a standardized questionnaire for potential clients, increasing efficiency and consistency in information gathering.
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
- Developed strong professional relationships with clients, establishing trust and fostering open communication throughout the intake process.
- Contributed to positive work culture by providing support to colleagues as needed, fostering teamwork within the office.
Office Manager
South Denver Chiropractic
09.2013 - 09.2015
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Associate Degree of Occupational Studies Degree -
Heritage College
Denver, Colorado09.2012
Skills
- Revenue Management
- Effective Planning
- Cash Handling
- POS System Operation
- Customer Service Management
- Problem-Solving Skills
- Conflict Management
- Data entry accuracy
- Telephone etiquette
- Multitasking abilities
- Scheduling coordination
Bilingual
Fluent speaking and writing in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Administrator
Cunningham Clinic
07.2022 - 10.2023
Surgery Scheduler
Cherry Creek Surgery Center
08.2019 - 04.2021
Optical Surgery Scheduler
Cutarelli Vision
08.2019 - 04.2021
Legal Intake Specialist
Sawaya Law Firm
11.2015 - 08.2017
Office Manager
South Denver Chiropractic
09.2013 - 09.2015
Associate Degree of Occupational Studies Degree -
Heritage College
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