Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristina Santiago

Las Vegas

Summary

Dynamic and results-driven professional with extensive experience at Circus Circus Hotel & Casino, excelling in customer service and teamwork. Proficient in reservation systems like Amadeus, I effectively resolved guest inquiries, enhancing satisfaction and operational efficiency. Bilingual and adaptable, I thrive in fast-paced environments, consistently achieving goals and improving processes.

Overview

27
27
years of professional experience

Work History

Hotel Front Desk Clerk

Circus Circus Hotel & Casino
01.2006 - Current
  • Greet and assists guests with check-in and check-out procedures.
  • Managed guest inquiries and resolved issues effectively to enhance satisfaction.
  • Operate hotel management software for booking, billing, and customer service tasks.
  • Maintain accurate records of guest information and room assignments.
  • Provide information on hotel amenities and local attractions to enhance guest experience.
  • Oversaw a multi-line phone system handling over 100 calls daily and utilized software tools like LMS, Ambience and Amadeus.
  • Ensure compliance with hotel policies and guidelines by implementing standard operating procedures, resulting in improved guest satisfaction and enhanced team collaboration.

Seasonal Support Driver

UPS
11.2024 - 01.2025


  • Delivered packages efficiently to ensure timely service and customer satisfaction.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Navigated diverse routes using GPS technology to optimize delivery times
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Sortation Center Warehouse Associate (Seasonal)

Amazon
11.2021 - 01.2022
  • Efficiently received and sorted 100+ incoming packages daily based on delivery locations, streamlining processes to enhance delivery accuracy and speed.
  • Utilized advanced scanning equipment while following strict safety protocols with appropriate gear, significantly enhancing operational safety and reducing incident rates in the workplace.
  • Worked as part of a team in a fast paced environment to achieve daily goals.

Grocery Warehouse Associate (Seasonal)

Amazon
11.2019 - 04.2020
  • Utilized carts, dollies, and scanners to efficiently process and manage over 100 orders daily, ensuring timely fulfillment and enhanced customer satisfaction.
  • Managed the receipt, organization, and rotation of inventory across warehouse zones, including temperature-controlled areas.
  • Implemented safety protocols, reducing workplace accidents and improving compliance.

Fountain Worker

Circus Circus Hotel & Casino
06.1998 - 01.2006
  • Efficiently recorded daily transactions for over 100 guests in the Point-Of-Sale system, ensuring accuracy and enhancing operational efficiency.
  • Conduct monthly inventory checks and provided strategic product order recommendations to management. Ensured that food inventory was consistently stocked and effectively rotated.
  • Assisted customers with menu selections, ensuring their needs were met while upholding company standards.
  • Ensured a spotless dining area by meticulously cleaning tables and food areas during closing hours, while efficiently managing cash drops to streamline end of shift process.
  • Ensured compliance with Health department guidelines and company policies by conducting regular training sessions and inspections.

Education

GED -

Clark High School
Las Vegas, NV

Skills

  • Customer Service
  • Adaptability
  • Teamwork
  • Judgment and decision making
  • Reservation Systems (LMS, Amadeus, Ambience)
  • Cash handling
  • Bilingual

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Seasonal Support Driver

UPS
11.2024 - 01.2025

Sortation Center Warehouse Associate (Seasonal)

Amazon
11.2021 - 01.2022

Grocery Warehouse Associate (Seasonal)

Amazon
11.2019 - 04.2020

Hotel Front Desk Clerk

Circus Circus Hotel & Casino
01.2006 - Current

Fountain Worker

Circus Circus Hotel & Casino
06.1998 - 01.2006

GED -

Clark High School

Similar Profiles

CREATE PROFILE