Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristina Spaulding

Hamburg,NY

Summary

I have over 10 years of office skills experience.

Knowledgeable and dedicated customer service professional with extensive experience. I am outgoing with a positive demeanor with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships with client's.

I am reliable in handling clients questions to the best of my knowledge. I am able to manage diverse member accounts while maintaining professionalism and accuracy.

Well professionally organized and dependable candidate successful at managing multiple priorities with a positive attitude.

I am willing to take on added responsibilities

Overview

12
12
years of professional experience

Work History

Member Support Representative

Buffalo Metropolitan FCU
07.2024 - 12.2024
  • Balanced daily transaction reports, contributing to accurate recordkeeping.
  • Maintained a professional demeanor at all times.
  • Managed and maintained accurate diverse range of member accounts.
  • Educated members on online banking and mobile banking applications.
  • Handled various accounting transactions.
  • Performed member requests of closing and renewing their accounts.

Front Office Assistant

Kohler Awning
04.2013 - 06.2023
  • Managed a multi-line phone system with inbound and outbound calls.
  • Greeted visitors and clients upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Recorded accurate messages for its correct department and sales representative.
  • Reviewed and updated clients personal information in database for accuracy.
  • Answered client questions, and scheduled appointments.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Education

No Degree - Business Administration

Hilbert
Hamburg, NY

High School Diploma -

LakeShore Senior High
Angola, NY
06-1989

Skills

  • Transaction balancing
  • Data entry
  • Appointment scheduling
  • Payment processing
  • Online banking
  • Mobile banking
  • Fax
  • Printing
  • Email
  • Excel
  • Microsoft Word

Timeline

Member Support Representative

Buffalo Metropolitan FCU
07.2024 - 12.2024

Front Office Assistant

Kohler Awning
04.2013 - 06.2023

No Degree - Business Administration

Hilbert

High School Diploma -

LakeShore Senior High
Cristina Spaulding