Cristina Sweeney
Honey Brook,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive, personable and energetic with 28+ years of customer interaction. A team player or as as a lone worker who can be trusted to get the job done.
Focused on needs of company, proactive and dependable, fast learner, interested in finding a
career rather than just a job, ultimately putting my best foot forward and enjoying my daily responsibilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa, Inc
11.2022 - Current
- Work closely with a team in order to allow the day to run smoothly.
- Assist customers as needed
- Embrace change with working and learning new responsibilities throughout the store
- Fast paced day paying attention to detail in order to provide our customers exactly what they wanted.
Clerical Receptionist
Del Toyota
08.2021 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, data entry and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer inquiries.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
Customer Service Representative
Wawa, Inc
01.2021 - 10.2021
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided ongoing guest service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Organized and re-stocked various stations and self-service items.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Packaged and stored food products following proper handling and preservation methods.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Guaranteed customer satisfaction by quickly delivering orders.
- Monitored and maintained required food temperatures for safety.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Measured, mixed and cooked ingredients following directions and nutritional restrictions.
- Distributed food during busy peak periods to drive customer satisfaction.
- Planned and organized food preparation activities from chopping ingredients to plating.
- Coordinated and oversaw food handling following procedures and sanitation standards.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Production Worker
Veltek Associates
04.2018 - 12.2020
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
Customer Service Representative
Wawa, Inc
12.2014 - 08.2018
- Daily responsibilities consisted of preparing the store to be busy read.
- Working closely with my coworkers as a team to accomplish tasks.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
Downingtown Senior High
Downingtown, PASkills
- Incoming Call Reception
- Visitor and Customer Relations
- Call Answering and Routing
- Data Entry and Database Software
- Office Reception
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Clerical Support
- Multi-Line Telephone Skills
- Customer Satisfaction
- Visitor Monitoring
- Telephone Answering
Certification
U.S. Career Institues
I am currently enrolled in a course to complete my certification for Bookkeeping.
Timeline
Customer Service Associate
Wawa, Inc
11.2022 - Current
Clerical Receptionist
Del Toyota
08.2021 - 11.2022
Customer Service Representative
Wawa, Inc
01.2021 - 10.2021
Production Worker
Veltek Associates
04.2018 - 12.2020
Customer Service Representative
Wawa, Inc
12.2014 - 08.2018
High School Diploma -
Downingtown Senior High
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