Dorothea Love
Lebanon
Summary
Motivated Scheduling Specialist prepared to apply advanced system abilities and 7 years' of experience to support and enhance business operations. Enthusiastic about making a positive impact using strong communication and organizational abilities.
Overview
12
12
years of professional experience
Work History
Associate Patient Service Specialist
Vanderbilt Womens Center Wilson County
LEBANON
07.2025 - Current
- Scheduled patient appointments and managed front desk operations efficiently.
- Facilitated communication between patients and healthcare providers promptly.
- Collected and verified patient information for accurate medical records.
- Assisted patients with check-in and check-out procedures smoothly.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Ensured all required documentation was completed accurately before submitting claims.
- Processed payments from patients, including cash, check, or credit card transactions.
- Greeted patients upon arrival and verified patient information.
- Responded to patient inquiries regarding account status.
- Educated patients on available payment plans and financial assistance options.
- Scheduled appointments and managed patient records using electronic health record software.
- Verified patient coverage prior to appointment scheduling.
- Maintained knowledge of current insurance requirements for billing purposes.
- Reviewed outstanding balances on accounts regularly to ensure accuracy.
- Collected co-pays at time of visit according to office policy.
Pediatric Audiology Surgery Scheduler Specialist
Vanderbilt Medical Center
Nashville
07.2023 - 07.2025
- Scheduled surgeries using electronic health record systems for patient management.
- Coordinated with medical staff to confirm availability and resolve scheduling conflicts.
- Managed surgical calendars to optimize operating room utilization and efficiency.
- Scheduled follow-up appointments as designated by physician.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
Patient Care Coordinator
Urology Associates
Nashville
02.2023 - 07.2023
- Coordinated patient appointments and follow-ups efficiently for optimal scheduling.
- Managed patient records using electronic health record systems to ensure accuracy.
- Communicated effectively with patients regarding treatment plans and office policies.
Surgery Scheduling Specialist
Vanderbilt Medical Center
Nashville
07.2016 - 02.2023
- Coordinated schedules and set appointments by calling patients.
- Used EPIC to document calls and schedule appointments.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Maintained daily calendars, set appointments with doctors.
- Checked patient insurance and collected pre-authorizations from providers.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Answered 60 average daily phone calls to schedule appointments and address patient inquiries.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses along with authorizations from VA hospital.
- Coordinated office schedules for new patients, diagnostic and procedures.
- Coordinated patient appointments and follow-ups efficiently for optimal scheduling.
- Managed patient records using electronic health record systems to ensure accuracy.
- Communicated effectively with patients regarding treatment plans and office policies.
Patient Registration Representative
TriStar Centennial Medical Center
Nashville
06.2015 - 07.2016
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Screened patients before and during admissions processes.
- Prepared patients for departure by coordinating discharge plans and paperwork.
- Collected and processed copayments and out-of-pocket charges.
- Verified and entered necessary information into patient management system.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
Medical Billing Specialist
Neurology Clinic
Lebanon
01.2014 - 06.2015
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Posted charges, payments and adjustments.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Completed appeals and filed and submitted claims.
- Posted and adjusted payments from insurance companies.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Applied payments, adjustments and denials into medical manager system.
- Prepared billing statements for patients, ensuring correct diagnostic coding.
Education
Undergrad Certificate Medical Billing & Coding - Medical Insurance Billing
DeVry University
Villa Park, IL12.2020
Associate of Applied Science - Medical Billing & Coding
High Tech Institue
Nashville, TN05.2008
High School Diploma -
Whites Creek High School
Whites Creek, TN05.1989
Bachelor of Arts - Health Information Technology
DeVry University
Villa Park, ILSkills
- Computer Skills
- Overcoming Objections
- Incoming Call Reception
- Clear Communication
- Customer Service
- Telephone Etiquette
- Scheduling and Calendar Management
- Multi-Line Phone Systems
- Data Entry and Database Software
- Verbal and Written Communication
- Call Answering and Routing
- Attention to Detail
- Appointment Scheduling
- Positive Attitude and Energetic
- Work Planning and Prioritization
- Administrative Support
Timeline
Associate Patient Service Specialist
Vanderbilt Womens Center Wilson County
07.2025 - Current
Pediatric Audiology Surgery Scheduler Specialist
Vanderbilt Medical Center
07.2023 - 07.2025
Patient Care Coordinator
Urology Associates
02.2023 - 07.2023
Surgery Scheduling Specialist
Vanderbilt Medical Center
07.2016 - 02.2023
Patient Registration Representative
TriStar Centennial Medical Center
06.2015 - 07.2016
Medical Billing Specialist
Neurology Clinic
01.2014 - 06.2015
Undergrad Certificate Medical Billing & Coding - Medical Insurance Billing
DeVry University
Associate of Applied Science - Medical Billing & Coding
High Tech Institue
High School Diploma -
Whites Creek High School
Bachelor of Arts - Health Information Technology
DeVry University