Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Claire Robert

Franklin,TN

Summary

Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives. Curious and passionate about continuous learning and professional development.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate Patient Service Specialist

Vanderbilt Medical Center
Franklin, TN
08.2022 - 07.2024
  • Managed patient check-in process, ensuring accurate data entry of personal, financial, and insurance information.
  • Optimized patient care by coordinating complex appointments across multiple departments efficiently using Epic software.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Maintained knowledge of current insurance requirements to ensure accuracy and completeness for billing purposes.
  • Identified and analyzed trends in workflow process to enhance efficiency.
  • Assisted in the implementation of new technologies and processes to improve patient services.

To Go Specialist

Miller's Ale House
Franklin, TN
07.2019 - 07.2021
  • Demonstrated stellar communication skills to support efficient operations and exceed expectations, consistently meeting or exceeding performance benchmarks (maintained a 90% or higher customer satisfaction rate on shifts worked).
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Executed customized requests with precision, while adhering to strict quality control measures and ensuring optimal client experience.
  • Assisted in various tasks outside primary role, including creating floor charts for management, aiding kitchen staff in food preparation, and serving food to tables for servers.
  • Cross-trained in multiple roles such as Host, Quality Assurance, Server, Food Preparer, and Supervisor

Education

Bachelor of Arts - Media And Communications

Miami University
Oxford, OH
05-2018

Skills

  • Strong Work Ethic / Self Motivated
  • Multitasking/ Time Management
  • Adaptability and Flexibility
  • Problem-solving aptitude
  • Interpersonal Communication/ Relationship Building
  • Healthcare operations
  • Data Visualization and Presentations (Google Sheets/ Excel)
  • Data Validation
  • Project Management (Novice)
  • SQL, Tableau, R Programming (Novice)

Certification

  • Google Data Analytics Professional Certificate issued August 25, 2024

Affiliations

  • House, pet, and babysitting
  • Online Spanish courses
  • Weekend classes such as painting, pottery, dance

References

References available upon request.

Timeline

Associate Patient Service Specialist

Vanderbilt Medical Center
08.2022 - 07.2024

To Go Specialist

Miller's Ale House
07.2019 - 07.2021

Bachelor of Arts - Media And Communications

Miami University

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Claire Robert